FAQs • Cedar Park, TX • CivicEngage

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BCRUA Update

1. What is happening? What are Cedar Park's restrictions?

The leak that was recently discovered in the Brushy Creek Regional Utility Authority (BCRUA) underwater intake line has grown significantly and we must reduce strain on the system by reducing water usage during the repair. Cedar Park has implemented temporary water restrictions specific to irrigation uses – as lawn irrigation is our largest source of water use. Effective Friday, September 9, only handheld hose-with-water-shutoff sprayer-watering, soaker hoses and drip irrigation are allowed. All other forms of irrigation are prohibited: including irrigation systems and hose-end sprinklers. This applies to all Cedar Park residential and commercial water customers. No other outdoor water uses are affected at this time.

UPDATE 9/27/22:

Crews are continuing to work around-the-clock on the underwater repairs
Everything’s going as-planned, with estimated completion date still on track for Oct. 4
we thank you for continuing to not use irrigation systems and hose-end sprinklers during this repair
Reminder: handheld hose-watering with water shutoff sprayer, drip irrigation and soaker hose-watering are allowed during this repair
The City of Cedar Park will continue sharing updates on repair progress

2. In addition to the prohibition on outdoor irrigation / sprinkler use, are any other activities restricted at this time?: No additional activities are restricted during the repair of the BCRUA underwater intake line. Irrigation is the largest water use at this time of year and by curtailing it, the City of Cedar Park water treatment plant can meet remaining water system demand.

3. Is the change due to the drought or residential / commercial growth?: No. The reason we are prohibiting everyone from using irrigation systems and hose-end sprinklers is the BCRUA water treatment plant will be taken offline for this repair.

4. How will I know when I can resume normal water use?

The repair will require the BCRUA plant to be taken offline. Repairs are anticipated to be complete by October 4. The City will share repair updates on the City website and social media accounts, as well as with the local news media – and the City will be certain to let everyone know when the BCRUA Plant is back online.

5. Have HOAs and HOA property managers been notified of these restrictions?: Yes, we have notified HOAs and HOA Property Managers of these restrictions, not only so that they are aware of the impact to residents but also to have them turn off all irrigation of HOA common areas at this time.

6. Is the City turning off its irrigation and not using hose-end sprinklers for watering?: Yes. The City of Cedar Park has turned off all of its outdoor irrigation systems at all City-owned parks and other City facilities, is not using hose-end sprinklers, and is closely monitoring its own water use. The City has also halted the installation of any new sod at City parks and facilities during this time.

7. Does The City Of Cedar Park Water Treatment Plant Have Enough Capacity To Meet Demand?: Yes. With no use of irrigation systems or hose-end sprinklers we can meet demand.

8. Why is it taking so long to repair the line?: It is a complex, large-scale, underwater repair. It took time to assess the situation and options for the repair with the least impact on water customers. The area where the line is leaking is deep underwater in Lake Travis. It requires special equipment, supplies and expertise to repair the line. This is all currently being mobilized to deploy and begin repairing the line as quickly as possible. We will keep you updated on the progress of the repair.

9. What is Cedar Park's water source? Where does Cedar Park get its water?: Cedar Park’s sole water source is Lake Travis. The Cedar Park Water Treatment Plant typically supplies 80% of Cedar Park’s water and the BCRUA plant typically supplies about 20% of Cedar Park’s water. However, during the repair of the BCRUA line, we are relying solely on the Cedar Park Water Treatment Plant to supply 100% of Cedar Park’s drinking water.

10. How is this being enforced? What are the penalties?

The water restrictions are being actively enforced. The administrative violation fee structure, per City Ordinance 18.08.013, is:

Residential Customer

1st Violation: Warning letter
2nd Violation: $50.00 fee
3rd Violation: $100.00 fee
4th Violation: $200.00 fee

Commercial Customer

1st Violation: Warning letter
2nd Violation: $200.00 fee
3rd Violation: $400.00 fee
4th Violation: $1,000.00 fee

View City Ordinance 18.08.013

11. How do I report an outdoor water usage violation?: The City has a hotline you can call at 512-401-5308, or you may submit a report online using our Report It! program.

12. Why are Cedar Park's restrictions different from other cities?: The BCRUA is a partnership. Each member city has a different response based on their water system. The BCRUA is Cedar Park's secondary water treatment plant and typically supplies about 20% of Cedar Park’s water.

13. I live in another member city of the BCRUA. Does this information apply to me?: This applies to Cedar Park water customers only. The BCRUA is a partnership. Each city has a different response based on their water system. Please refer to other member cities for their specific information.

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City Manager's Office - Council-Manager Form of Government

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1. What is the council-manager form, which is used in so many local governments?: The council-manager form is the system of local government that combines the strong political leadership of elected officials in the form of a council or other governing body, with the strong managerial experience of an appointed local government manager. The form establishes a representative system where all power is concentrated in the elected council and where the council hires a professionally trained manager to oversee the delivery of public services.

2. What is the council’s function?: The council is the legislative body; its members are the community's decision-makers. Power is centralized in the elected council, which approves the budget and determines the tax rate, for example. The council also focuses on the community's goals, major projects, and such long-term considerations as community growth, land use development, capital improvement plans, capital financing, and strategic planning. The council hires a professional manager to carry out the administrative responsibilities and supervises the manager's performance.

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Development Services - Addressing

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1. How do I get an address?: Addresses are assigned by GIS after a subdivision plat has been recorded. The property must be a legal lot or legal tract before any address can be assigned.

2. What is the difference between a legal lot and legal tract?

A legal lot is a parcel of land which has been subdivided with a subdivision plat approved by the governmental agency within which jurisdiction the subdivision falls. A legal tract is a parcel of land created by a metes and bounds survey and recorded in the county deed records prior to the date when a subdivision ordinance became effective for that parcel. For instance, if a parcel was deeded by metes and bounds on January 4, 1972, and the first subdivision ordinance for that area was not adopted until December 9, 1974, the parcel is a legal tract by virtue of the fact that it was created prior to the first applicable subdivision ordinance for that area. A term that is frequently used is that the parcel is "grandfathered" from the subdivision ordinance.

Some common "grandfather" dates for local governmental jurisdictions are as follows:

City of Cedar Park - December 9, 1974
Williamson County - February 21, 1985
Travis County - September 1, 1983
Austin extra-territorial jurisdiction (ETJ) released to Cedar Park - May 12, 1977 or November 15, 1984 (depending on location)

Grandfather dates can be affected by the date a parcel of land was annexed into the ETJ of the City. It is necessary to consult the City or County in whose jurisdiction the parcel falls to determine the appropriate grandfather date. If the parcel is a legal lot or legal tract, the owner may apply for construction permits. If the parcel is not a legal lot or legal tract, the owner may not apply for construction permits until a subdivision plat is approved and recorded for the parcel.

3. Why can't I get an address before the plat is recorded?: It is not a legal lot/tract until/unless the plat is recorded.

4. Who do I contact for addressing questions?: You can email the Addressing Contact of the Development Services Department.

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Development Services - Building Inspections

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1. How long does it take to get a building permit?: The time it takes to get a building permit depends on the type of permit. Generally residential permits are issued in 5 to 7 business days. Commercial projects take a little more time. The typical time frame is 10 business days for the initial review and 10 business days for a re-review.

2. How long is my building permit valid?: Permit applications along with issued permits will expire if a permit has not been issued or if work has not been started within 180 days after its issuance, or if the work is suspended or abandoned for a period of 180 days after the time the work is started.

3. Do I need to post my permit?: No, keep it for your records.

4. May I, as a homeowner, act as my own general or subcontractor?

In many cases yes. Nothing is needed to act as the General Contractor, however for an owner to be added to an Electrical, Mechanical, or Plumbing permit, you must show proof of your Homestead Exemption on file with the Central Appraisal District.

Williamson County Homestead Affidavit

5. What do I do if my building permit expires?: Another application and permitting fee must be submitted to the Building Inspection Division. If there are changes to the original scope of work, a new set of drawings must be submitted and an additional plan review will be performed. We strongly recommend requesting an extension prior to the expiration date. All extension requests can be requested by email.

6. How may I apply for a building permit?: Apply online through MyGovernmentOnline and attach all supporting documentation as PDFs to the submittal for review. For commercial submittals, the deadline to apply is by noon on Monday, with the exception of holidays, the deadline will then default to the following day.

7. Where is the Building Inspection Division located?: Our office is located at the Cedar Park City Hall Campus, 450 Cypress Creek Road, Building 2. Once you enter the building, the Building Inspection Division is on the right.

8. How do I schedule a building inspection?

Once your building permit is issued you will be able to schedule an inspection through MyGovernmentOnline. Inspections scheduled before 4 pm will be listed on the following business day's schedule. We cannot guarantee same day inspections. If the inspection is not completed the day it is scheduled, it will automatically roll to the next business day.

If the permit was issued for a gas leak repair or emergency electrical service repair, the Building Inspection Division will dispatch an inspector once we are notified that the work has been completed.

9. How do I know if my building inspection has passed?

The inspector performing the inspection will leave a copy of the inspection tag on the job site and notifications of results will be sent to via email and/or phone call, according to the contact information you shared in your MyGovernmentOnline account.

You may also log into your MyGovernmentOnline account to see your inspection results. After clicking on "View Permit," the results will be located under Inspections History. Please click on the printer icon to print any inspection notes the inspector may have documented.

10. Where may I find the City Ordinances and Building Code?

View The City of Cedar Park Code of Ordinances online. When you click on the link to enter Franklin Legal site, see the navigation menu on the left, where you will find the Building Code within Chapter 3: Building Regulations.

The Building Inspection Division has printed copies of the International Building Codes for the public to view. You may also view the International Building Codes online.

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Development Services - Building Permits

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1. How do I apply for a permit?

Important Information

Phone numbers are how we connect you with your projects, so it's important that the phone number on your account is a working number. You will receive an automated phone number verification call immediately after creating your account. This call will come from a Louisiana area code and must be accepted for verification of your account. Please refer to the Account Creation Guide (PDF) for step-by-step instructions on setting up an account.

Customer Online Portal

Apply and Pay for permits, MasterCard/Visa options are available
Schedule (inspection requests that are received after 4 pm will be scheduled but not guaranteed to be performed the following day)
Search for permits
Do this all online by using the Customer Portal

Additional Resources

MyGovernmentOnline User Guide (PDF) - Contact MyGovernmentOnline directly at 866-957-3764 for any questions or problems with the Customer Portal.
Privacy Policy (PDF)

2. Do I need a permit?

How to Determine If You Need a Permit

Review the Cedar Park Permit Guide (PDF) to determine if you need a permit.
When starting a project, please contact the Building Inspection Department at 512-401-5100 or email Permits, to verify if permits are required.

3. How do I search for a issued permit / submit for a public information request?

Issued Permits

Follow this guide on How to Search Permits (PDF) to view or add permits to your account
Visit the Online Permits Portal and sign in to search for a permit

Public Information Request

Visit the Public Information Requests page.

4. What do I do if I need help printing a permit or adding a permit to my account?

View the following documents:

Learn how to Print a Permit (PDF)
View how to Add a Permit to Your Account (PDF)

For other questions, please reference the Complete MyGovernmentOnline User Guide (PDF) or contact MyGovernmentOnline directly at 866-957-3764.

5. How do I find zoning for a property?: Visit CPAtlas and explore interactive maps of the City, or enter an address for zoning information.

6. Where can I find information on permit fees?

Building Inspection Fees General Information

7. How do I find information on required inspections?: View the Inspection Permit Guideline (PDF). Contact the Building Inspections Department at 512-401-5100 with any questions pertaining to inspection procedures or scheduling.

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Development Services - Code Compliance

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1. Where can I find the City Code of Ordinances?: View the City of Cedar Park Code of Ordinances online.

2. What are the common complaints that the Code Compliance Officers investigate?: Overgrown lots, junk vehicles and other hazardous conditions.

3. How can I make a complaint?

There are a number of ways you can report a Code Compliance issue:

Visit our Report It page (this method puts your complaint directly into our work order system and allows you to track the progress of our resolution of your complaint)
Email Code Compliance
Call Code Compliance at 512-401-5208
Come to City Hall Campus and speak with a Code Compliance Officer or drop off a written complaint; we are located at:
450 Cypress Creek Road
Building One
Cedar Park, TX 78613
Mail your written complain to us at:
The City of Cedar Park
Attn.: Code Compliance
450 Cypress Creek Road
Building One
Cedar Park, TX 78613

4. How will I find out what happens to my complaint?: By utilizing the Report It portal, your complaint goes directly into our work order system and is routed to the correct staff. If you share your contact information, you will receive updates as staff work to reach a resolution to the issue reported and you will be notified when the work order is resolved and closed. However, if you choose not to leave your contact information we have no way of sending you status updates.

5. How long does it take for the Code Compliance Officers to investigate my complaint?: Our Code Compliance Officers typically perform an initial investigation within 48 hours, excluding weekends and holidays, of receiving your complaint. Complaints are prioritized in order of health and safety risk to the community.

6. What if I want to remain anonymous?: When you use the Report It portal, you may choose to stay anonymous. However, if you choose not to leave your contact information we have no way of sending you status updates regarding the resolution or outcome of your complaint. Whether you identify yourself or choose to remain anonymous, please rest assured that our professional staff never share a complainant’s information.

7. How can I get my HOA (or POA or COA) covenants, conditions and restrictions (CCRs) enforced by the City?: The City can only enforce the City Code of Ordinances. Only your HOA (or POA or COA) and/or Property Manager can enforce your homeowners, property owners or condo owners association's deed restrictions. This covenant is between you, the developer and your neighboring owners and the City is not a party to the contract.

8. What can I do if I disagree with a City Ordinance?: If you feel that a City Ordinance needs to be changed, please send your suggestion to City Staff via email or you may also email City Council Members.

9. How do Code Compliance Officers work to enforce city ordinances?

When a complaint is investigated and found to be valid, they first attempt to make personal contact with the property owner.
If no one is home, they will leave a door hanger notifying the owner/occupant of the violation, giving a time frame in which to remediate the problem and making themselves available for questions.
In the case of vacant property, a phone call is attempted before a letter notifying the property owner of the violation.
After the initial period indicated on the door hanger, the officers will re-inspect the property. If the problem has not been rectified but some effort has been made to improve the situation, the officers will extend the time.
If no efforts have been made, they will then send formal notices of violation to the property owners. If no efforts to fix the problem are subsequently made, the officers can file charges in municipal court and in some instances can use City funds to abate the problem.

10. If the city abates a problem on my property, who is responsible for payment?: Usually when the City is forced to abate a nuisance or problem on private property, the bill will be sent to the property owner. If payment has not been received or a payment plan has not been authorized, the City may file a lien on the property.

11. Is the city allowed to enter my property and abate a problem without my permission?: Yes, under certain circumstances the City may enter your property to abate a problem or hazard. If the problem or hazard poses an immediate fire or safety issue, you could be sent a bill for the abatement performed with no other notice. If you have been notified of a problem, hazard or other violation and you choose not to abate it yourself, you will be noticed that the City may enter your property and abate the problem once a specified date has elapsed.

12. What is the fine for failing to abate a nuisance or hazard, or for violating a City Code?: The amount of fine depends upon the violation. The minimum fine a judge can assess is $1 per violation. The maximum can be up to $500 for most violations but can go up to $2,000 for a health and safety violation.

13. May the Code Compliance Officers file the same complaint on me more than once?: In most instances, each new day that the violation exists following the initial complaint is considered a new violation. Therefore, it is possible that you can be filed upon every day that a violation is not abated.

14. May the Code Compliance Officers enter my property without my permission?: Whether the Code Compliance Officers are allowed to enter your property depends upon the purpose of the visit and the location of the violation. The area that is located from the street curb to ten feet into a yard is City right-of-way and open to all. In some instances, City Codes give Code Compliance Officers the authority to enter your property to examine for certain violations, and to obtain a search warrant if necessary.

15. Do the Code Compliance Officers have the authority to enforce City Codes outside of the city limits?: Code Compliance Officers have authority to enforce City Codes outside of the City, limited to enforcement of Codes concerning building regulations and signage.

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Development Services - Miscellaneous

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1. When does the Planning and Zoning Commission meet?

Planning and Zoning (P&Z) Commission Meetings are generally held the third Tuesday of each month at 6:30 pm, subject to change as needed to accommodate for holidays, scheduling conflicts and special-called meetings. The agenda for a P&Z Commission Meeting must be posted a minimum of 72 hours in advance of the meeting.

2. When does the City Council meet?

City Council Meetings are generally held the second and fourth Thursday of each month at 6 pm, subject to change as needed to accommodate for holidays, scheduling conflicts, workshops and special-called meetings. The agenda for a City Council Meeting must be posted a minimum of 72 hours in advance of the meeting.

3. When will my property be annexed?: Resolution 99-025 was approved by City Council on December 16, 1999 and applies to involuntary annexations. Each year the City reviews land located in its extra-territorial jurisdiction (ETJ) and prepares an annexation plan. If the land is located in a Municipal Utility District (MUD), the City evaluates whether it will be feasible for its taxpayers to assume the MUD's debt.

4. What is the current and projected population of Cedar Park?: Refer to the population estimates and forecasts on the Demographics and Data page.

5. How can I get the dimensions of a lot?

Subdivision plats with lot dimensions can be found at the County Clerk's Records webpage:

6. What is the extra-territorial jurisdiction (ETJ)?: The extra-territorial jurisdiction is the area surrounding the City where the City has authority to review subdivisions for compliance with the subdivision ordinance of the City and authority to issue building permits to ensure compliance with the building code. This authority helps to ensure that growth surrounding the City will be consistent with the standards of the City which helps to ensure orderly and compatible growth. There is no zoning in the ETJ. Land included in the Cedar Park ETJ may only be annexed by the City of Cedar Park.

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Development Services - Subdivision

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1. Who approves my subdivision application?: When the subdivision is within the City limits of Cedar Park, the Cedar Park Planning and Zoning Commission approves the subdivision. If the subdivision is outside the City limits but within the City's extra-territorial jurisdiction (ETJ) of the City of Cedar Park, both the Cedar Park Planning and Zoning Commission and the County Commissioner's Court approves the subdivision plat. Most of the Cedar Park ETJ is within Williamson County. The far western part of the ETJ is within Travis County.

2. Who prepares a subdivision plat?: The owner of the property to be subdivided is required to hire a surveyor to prepare the plat.

3. What areas are included within the subdivision jurisdiction of the City?: Areas within the Cedar Park City limits and extra-territorial jurisdiction (ETJ) are within the subdivision jurisdiction of the City of Cedar Park. For more information, refer to the City Limits/ETJ Map on the CPAtlas Map Library.

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Development Services - Zoning

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1. What is my property zoned as?: To find the zoning for your property, refer to the Zoning Maps on CPAtlas. The maps show the zoning use district assigned to each parcel in the City. Development Services staff are also available for questions regarding individual parcels. For more information, call 512-401-5000.

2. I am planning to open a new business in town. What are the parking requirements?: For information on parking requirements, refer to Sec. 14.05.005 (j) (2). You may also email Development Services.

3. What are the building setbacks on my lot?: When inside the City, building setbacks are controlled by the zoning ordinance. When outside the City, building setbacks are controlled by the subdivision plat that includes your lot. For more information, refer to Article 11.03 Development and Design Standards.

4. How do I change the zoning of my property?: If you are looking to change the zoning of your property you will need to fill out a Zoning, Planned Development, and Special Use Permit Checklist and Application (PDF). To verify what your current zoning is, refer to question 1 of this section.

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Dinosaur Jr. FAQs

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1. Are chairs or blankets allowed?: Chairs are allowed. Blankets are not advisable, and there will be a boundary with signs that limit how close you can get with them.

2. Is the playground open on Saturday?: The playground will not be open during this event.

3. Does Saturday’s event have an age limit?: There is no age limit, but all human bodies must have a ticket.

4. Does the park have bike racks?: Yep! The park recently installed bike racks.

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Engineering - City Projects - Brushy Creek North Fork Trail

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1. What is the Brushy Creek North Fork Trail?

It's a new eight-to-ten-feet-wide concrete shared-use trail along the North Fork of Brushy Creek that will extend for approximately three miles. The planned trail will start near the intersection of west Parmer Lane (Farm to Market Road (FM) 734) and east Whitestone Boulevard (Ranch to Market Road (RM) 1431) and proceed south along Brushy Creek, to connect with the regional trail system near Brushy Creek Road.

View an Interactive Map to see the planned trail route.

2. How did the Brushy Creek North Fork Trail concept originate?: The Brushy Creek North Fork Trail has been planned for a number of years. It originally was shown in the Cedar Park 2010 Hike and Bike Trails Master Plan as a proposed trail route. A more recent recommendation from the Parks Art Community Enrichment Board's Hike and Bike Subcommittee helped this project gain momentum and it was submitted in 2017 to the Capital Area Metropolitan Planning Organization (CAMPO)'s Call for Projects in 2017, from which it was selected for funding. The PACE Board dissolved in 2022.

3. What's the current status of the project?: Design for the project began in late 2019. The project was slowed due to challenges created by the COVID-19 pandemic, however, design is once again underway and construction is anticipated to start in early 2023. Timeline for completion is to be decided.

4. When do you anticipate construction to begin, and how long will it take?: Construction is planned to begin early in 2023. We will have a better idea of the construction timeline once we have plans completed and a contractor selected to build the project. We estimate construction, once commenced, will take between 10 to 16 months.

5. Can you move the trail closer to the creek (further from the homes)?

Some areas of the trail route offer more flexibility than others regarding trail placement. We are able (and in many places do) build trails in the floodplain. Much of this trail is anticipated to be built in the floodplain, however we cannot build a trail in the floodway. The floodway is the channel of a river or stream and the adjacent land where floodwaters will be deepest and move the fastest. It must remain free from development so that a 100-year flood can be conveyed.

In some areas (such as near Walsh Glen Drive) there is very limited space between the floodway and the existing properties, which provides us with little-to-no flexibility on trail placement. Additionally, ownership and easement locations as well as topography must be taken into account when considering trail alignment.

6. How can I stay up-to-date on the status of this project?: The Brushy Creek North Fork Trail page will remain active throughout the remainder of the project and will be periodically updated with news and information. So stay tuned here!

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Engineering - Floodplains

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1. What does FEMA stand for?: Federal Emergency Management Agency - the operation of FEMA is to lead America to prepare for, prevent, respond to, and recover from disasters.

2. What is a flood?: A flood is a general and temporary condition of partial or complete inundation of two or more acres of normally dry land area or of two or more properties from overflow of inland or tidal waters, from unusual and rapid accumulation or runoff of surface waters from any source, or from mudflow.

3. What is a floodplain?: The Federal Emergency Management Agency (FEMA) defines a floodplain as a land area that is susceptible to being inundated by water from any source.

4. What is the National Flood Insurance Program (NFIP)?

The NFIP is a Federal program enabling property owners in participating communities to purchase insurance protection against losses from flooding. This insurance is designed to provide an insurance alternative to disaster assistance to meet the escalating costs of repairing damage to buildings and their contents caused by floods.

Participation in the NFIP is based on an agreement between local communities and the Federal Government that states if a community will adopt and enforce a floodplain management ordinance to reduce future flood risks to new construction in Special Flood Hazard Areas, the Federal Government will make flood insurance available within the community as a financial protection against flood losses.

5. How does the National Flood Insurance Program (NFIP) benefit the community?: Through the NFIP, property owners in the City of Cedar Park are able to insure against flood losses. Careful management of development in the floodplains results in construction practices that can reduce public and private flood losses. A major purpose of the program is to alert property owners to the danger of flooding and to assist them in reducing potential property losses.

6. What is the Community Rating System (CRS)?

The National Flood Insurance Program (NFIP) Community Rating System (CRS) is a voluntary incentive program that recognizes and encourages community floodplain management activities that exceed the minimum NFIP requirements. As a result, flood insurance premium rates are discounted to reflect the reduced flood risk resulting from the community actions meeting the three goals of the CRS:

Reduce flood losses
Facilitate accurate insurance rating
Promote the awareness of flood insurance

The City of Cedar Park is currently in the process of obtaining a CRS rating.

7. What is a 100-Year Flood Zone or Special Flood Hazard Area (SFHA)?: The land area covered by the floodwaters of the base flood (a flood having a 1% chance of occurring in any given year) is the Special Flood Hazard Area on National Flood Insurance Program (NFIP) maps. A high-risk flood zone is called a Special Flood Hazard Area (SFHA). It's also known as the 1% annual chance floodplain, commonly referred to as the "100-year floodplain." The 100-year flood is a standard used by the NFIP for floodplain management and to determine the need for flood insurance. Development may take place within the SFHA, provided that development complies with local floodplain management ordinances, which must meet the minimum Federal requirements. Flood insurance is required for insurable structures within high-risk areas to protect Federal financial investments and assistance used for acquisition and/or construction purposes within communities participating in the NFIP.

8. What is a Flood Insurance Rate Map (FIRM)?: A FIRM is a map on which the Federal Emergency Management Agency (FEMA) has delineated both the areas of special flood hazards and the risk premium zones applicable within the community.

9. What is a base flood elevation (BFE)?: The computed elevation to which floodwater is expected to rise during the base flood. BFE are shown on Flood Insurance Rate Maps (FIRM) and on the flood profiles. The BFE is the regulatory requirement for the elevation or flood proofing of structures. The relationship between the BFE and a structure's elevation determines the flood insurance premium.

10. What are my odds of flooding within a 100-year floodplain?: The term "100-year flood" is misleading. It is not the flood that will occur once every 100 years. Rather, it is the flood elevation that has a 1% chance of being equaled or exceeded each year. Thus, the 100-year flood could occur more than once in a relatively short period of time. People outside of the 100-year floodplain are free of regulatory requirements, but not of risk. Federally-backed flood insurance is available to people outside of the 100-year flood zone as well.

11. How do I know if I am in a flood zone?

Printing out a Flood Insurance Rate Map, (FIRMette) from the Federal Emergency Management Agency (FEMA) Flood Map Service Center is the most up-to-date information provided on the maps that will not only allow you to view your property, but will also allow you to print out a copy so that you may present to your lender or insurance agent if you are ever asked. Most agents or lending facilities want to see an actual FIRMette map printed directly from FEMA's website for their records.

You may also submit a request to the City of Cedar Park's Engineering Department by email or by calling 512-401-5000. Please include addressing information with your request.

12. My house is in a floodplain - what do I need to know?

Insurance: You should seriously consider purchasing flood insurance. Your homeowner's or renter's insurance policy does not cover flooding. To purchase flood insurance, contact your regular homeowners' insurance agent.

Preparation: Your family is at risk for flooding, which can happen quickly and without warning. Prepare a family disaster plan in advance for your best protection. The American Red Cross has excellent publications in English and Spanish to help you with this process. Your planning should include:

Designating meeting places
Learning the warning signals
Educating your children
Assembling an emergency food, water, and supply kit
Learning how to turn off utilities
Arranging animal care
Planning how to help family members and neighbors with special needs

Restrictions: In some floodplain areas, development permits may be denied. The City of Cedar Park requires building permits for remodeling, improving, expanding, or rebuilding your home, buildings, parking areas, etc. If your property is in a floodplain, you will have to make all projects compliant with stricter rules for floodplain construction.

13. Who has to buy flood insurance?

If you do not have a mortgage and do not live in the flood plain, you are not affected and will not be required to buy flood insurance. If you do have a mortgage but do not live in the flood plain, you are not required to purchase flood insurance.

If you do not have a mortgage but do live in the flood plain, you are not directly affected. However you may want to consider buying flood insurance, but you are not required to. If you provide FEMA an Elevation Certificate and the technical data that can prove that the water will never reach your structure, you may get out of having your structure in a flood plain.

If you do have a mortgage (or line of credit based on the home) and do live in the flood plain, you are affected and will no doubt be required to buy flood insurance. If flood waters barely touch your property, the whole property is declared to be in the flood plain. If you provide FEMA an Elevation Certificate and the technical data that can prove that the water will never reach your structure, you may possibly get re-rated a lower flood insurance quote.

14. What is Pre-FIRM and Post-FIRM?

Pre-FIRM buildings are those built before the effective date of the first Flood Insurance Rate Map (FIRM) for a community. This means they were built before detailed flood hazard data and flood elevations were provided to the community and usually before the community enacted comprehensive regulations on floodplain regulation. Pre-FIRM buildings can be insured using "subsidized" rates. These rates are designed to help people afford flood insurance even though their buildings were not built with flood protection in mind.

Post-FIRM buildings are new construction and those built after the effective date of the first FIRM for a community. Insurance rates for Post-FIRM buildings are dependent on the elevation of the lowest floor in relation to the BFE.

15. What is an Elevation Certificate?: A community's permit file must have an official record that shows new buildings and substantial improvements in all identified SFHAs are properly elevated. This elevation information is needed to show compliance with the floodplain management ordinance. The Federal Emergency Management Agency (FEMA) encourages communities to use the Elevation Certificate developed by FEMA to fulfill this requirement since it also can be used by the property owner to obtain flood insurance. Communities participating in the Community Rating System (CRS) are required to use the FEMA Elevation Certificate.

16. Who can prepare an Elevation Certificate?: Elevation Certificates must be prepared and certified by a land surveyor, engineer, or architect who is authorized by commonwealth, state, or local law to certify elevation information. Community officials who are authorized by local law or ordinance to provide floodplain management information may also sign the certificate. Elevations must be certified by a licensed engineer or surveyor and approved by the City of Cedar Park Floodplain Administrator if the elevation certificate is intended to support an application for a Letter of Map Amendment or a Letter of Map Revision based on Fill.

17. Why should I have an Elevation Certificate for my property?: The Elevation Certificate is an important administrative tool of the NFIP. It is to be used to provide elevation information necessary to ensure compliance with community floodplain management ordinances, to determine the proper insurance premium rate, and to support a request for a Letter of Map Amendment (LOMA) or Letter of Map Revision based on Fill (LOMR-F). The Elevation Certificate is required in order to properly rate Post-FIRM buildings, which are buildings constructed after publication of the FIRM located in Flood Zones. The Elevation Certificate is not required for Pre-FIRM buildings unless the building is being rated under the optional Post-FIRM flood insurance rules. Use of this certificate does not provide a waiver of the flood insurance purchase requirement.

18. What is a Letter of Map Change (LOMC)?: Letter of Map Change - a letter from FEMA which reflects an official revision to an effective NFIP map. LOMCs are issued in place of the physical revision and republication of the effective map.

19. What are the different types of LOMC?

Conditional Letter of Map Amendment (CLOMA)

A CLOMA is FEMA's comment on whether a proposed project would be excluded from the Special Flood Hazard Area (SFHA) shown on the effective National Flood Insurance Program (NFIP) map. There is no appeal period. The letter becomes effective on the date sent. This letter does not revise an effective NFIP map, it indicates whether the project, if built as proposed, would or would not be removed from the SFHA by FEMA if later submitted as a request for a Letter of Map Amendment.

Conditional Letter of Map Revision (CLOMR)

A CLOMR is FEMA's comment on a proposed project that would affect the hydrologic and/or hydraulic characteristics of a flooding source and thus result in the modification of the existing regulatory floodway or effective Base Flood Elevations. There is no appeal period. The letter becomes effective on the date sent. This letter does not revise an effective National Flood Insurance Program map, it indicates whether the project, if built as proposed, would or would not be removed from the Special Flood Hazard Area by FEMA if later submitted as a request for a Letter of Map Revision.

Conditional Letter of Map Revision Based on Fill (CLOMR-F)

A CLOMR-F is FEMA's comment on whether a proposed project involving the placement of fill would exclude an area from the Special Flood Hazard Area (SFHA) shown on the National Flood Insurance Program (NFIP) map. There is no appeal period. The letter becomes effective on the date sent.

This letter does not revise an effective NFIP map, it indicates whether the project, if built as proposed, would or would not be removed from the SFHA by FEMA if later submitted as a request for a Letter of Map Revision based on Fill.

Letter of Map Amendment (LOMA)

A LOMA is an official amendment, by letter, to an effective National Flood Insurance Program map. A LOMA establishes a property's location in relation to the Special Flood Hazard Area. There is no appeal period. The letter becomes effective on the date sent.

Letter of Map Revision (LOMR)

A LOMR is an official revision, by letter, to an effective National Flood Insurance Program map. A LOMR may change flood insurance risk zones, floodplain and/or floodway boundary delineations, planimetric features, and/or Base Flood Elevations.

Letter of Map Revision Based on Fill (LOMR-F)

A LOMR-F is an official revision, by letter, to an effective National Flood Insurance Program map. A LOMR-F provides FEMA's determination concerning whether a structure or parcel has been elevated on fill above the Base Flood Elevation and excluded from the Special Flood Hazard Area. The letter becomes effective on the date sent.

20. How long does it take to obtain a Letter of Map Amendment (LOMA), Letter of Map Revision (LOMR), or physical map revision?: For single building or single lot determinations that do not involve changes to BFEs or floodways, a LOMA or LOMR can usually be issued by FEMA within four weeks. LOMAs and LOMRs involving multiple lots or multiple buildings usually require about eight weeks for FEMA to process. LOMRs involving decreases in BFEs or floodways take approximately twelve weeks for FEMA processing. If changes in flooding conditions are extensive or if BFEs increase, a physical map revision will be required, which may take 12 months or longer.

21. My mortgage company has informed me that my house is in a floodplain and that I will be required to purchase flood insurance - what do I need to know?

National Flood Insurance Program (NFIP) regulations require flood insurance for insurable structures located in SFHAs that carry a mortgage loan backed by a federally regulated lender or servicer. The SFHAs are the areas subject to inundation by the 1% annual chance flood, which is also referred to as the base, or 100-year, flood. If your mortgage company determines that they will require flood insurance as part of your policy, it is recommended that the following steps be taken:

Request a copy of the mortgage company's findings related to the floodplain on your property.
Download a current copy of the FEMA map for your property or make a request to the City of Cedar Park's floodplain manager.
If you believe your property is not located in the designated 100-year floodplain (also known as a 1% annual chance floodplain, or Special Flood Hazard Area (SFHA), as shown on the effective Flood Insurance Rate Map or Digital Flood Insurance Rate Map for your community and you would like the Federal Emergency Management Agency (FEMA) to make an official determination regarding the location of your property relative to the SFHA, you may request a Letter of Map Amendment (LOMA) or a Letter of Map Revision Based on Fill (LOMR-F).
For a LOMA to be issued to remove a structure from the SFHA, NFIP regulations require that the lowest adjacent grade (the lowest ground touching the structure) be at or above the Base Flood Elevation (BFE). To remove an entire lot from the SFHA, NFIP regulations require that the lowest point on the lot be at or above the BFE.
A LOMR-F is submitted for properties on which fill has been placed to raise a structure or lot to or A LOMR-F is submitted for properties on which fill has been placed to raise a structure or lot to or above the BFE. NFIP regulations require that the lowest adjacent grade of the structure be at or above the BFE for a LOMR-F to be issued to remove the structure from the SFHA. The participating community must also determine that the land and any existing or proposed structures to be removed from the SFHA are "reasonably safe from flooding." To remove an entire lot and structure, both the lowest point on the lot and the lowest adjacent grade of the structure must be at or above the BFE.
The issuance of a LOMA or LOMR-F by FEMA eliminates the Federal flood insurance purchase requirement as a condition of Federal or federally backed financing. However, lenders retain the prerogative to require flood insurance as a condition of any loan as part of their standard business practices, regardless of the location of the structure.
Certain sections of the LOMA and LOMR-F application forms must be certified by a Registered Professional Engineer or Licensed Land Surveyor. Therefore, requesters may incur certain fees associated with obtaining data and hiring a Registered Professional Engineer or Licensed Land Surveyor to provide and certify certain information that must be submitted with LOMA and LOMR-F requests.
Most applications require an Elevation Certificate. If your house was built on natural ground and its lowest adjacent grade is at or above the BFE, and you will need to request a LOMA.
If your house was built on fill (or has been elevated by the placement of earthen fill), and you would like to request a LOMR-F. Fill is defined as material from any source placed to raise the ground to or above the BFE. The common construction practice of removing unsuitable existing material (topsoil) and backfilling with select structural material is not considered the placement of fill if the practice does not alter the existing (natural grade or ground) elevation, which is at or above the BFE. Fill that is placed before the date of the first NFIP map showing the area in an SFHA is considered natural grade.

22. What is floodplain management?: Floodplain management is the operation of a community program of corrective and preventative measures for reducing flood damage. These measures take a variety of forms and generally include requirements for zoning, subdivision or building, and special-purpose floodplain ordinances. A community's agreement to adopt and enforce floodplain management ordinances, particularly with respect to new construction is an important element in making flood insurance available to home and businesses owners. Here are links to the City of Cedar Park's Floodplain Ordinance and Floodplain Development Permit (PDF).

23. Where can I find more information about the Federal Emergency Management Agency (FEMA) and the National Flood Insurance Program (NFIP)?: For more information on FEMA, the NFIP and to acquire the various forms (LOMA, CLOMR, LOMR, Elevation Certificate, etc.) visit the NFIP page or contact the City of Cedar Park's Engineering Department.

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Engineering - Floodplains - Map Update

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1. Why are floodplain maps being updated?

The maps are being updated because the majority of the maps are based on analyses that were performed over 25 years ago. Watershed conditions such as topography have changed and there has been significant added development. Furthermore, analysis tools and historical data collection have improved over time and will increase map accuracy.

Flood hazard mapping is an important part of the National Flood Insurance Program (NFIP), as it is the basis of NFIP regulations and flood insurance requirements. The Federal Emergency Management Agency (FEMA) maintains and updates data through Flood Insurance Rate Maps (FIRMs) and risk assessments.

2. How often are these maps updated?

There is no set timeline. Flood zone designations may be revised when new and more accurate information becomes available because of a FEMA-funded restudy or because the community makes the information available to FEMA. Several factors influence the frequency with which flood maps may be updated, such as the extent of new development and the completion of flood-control projects.

There are no comprehensive updates foreseen in next 10 years.

3. Who initiated the update?: FEMA initiated a partial update in 2010. In 2012, the Upper Brushy Creek Water Control and Improvement District (WCID) initiated a flood protection plan that included watershed modeling. Communities within the watershed desired to use the modeling as the basis for a comprehensive mapping update. The WCID then partnered with FEMA and the Texas Water Development Board to complete the process.

4. Where is this happening?: The updated maps encompass the Upper Brushy Creek Water Control and Improvement District (WCID) boundary, which includes much of southwest Williamson County.

5. What is the general impact of new floodplains? Are more properties going to be in the floodplain?

In general, updated flood levels will increase, i.e., more properties are likely to be in the updated floodplain. When new maps are issued, your risk may have changed along with your flood insurance requirements. Property owners are encouraged to review the updated maps and discuss implications with their insurance agent. If you've been mapped into a high-risk area, you will be required to purchase flood insurance if your mortgage is through a federally regulated or insured lender. It is possible to save money through a process known as grandfathering provided by the NFIP.

If your property is mapped out of a high-risk area, your flood insurance costs will likely decrease.

6. Who should I talk to if I have questions?

Property owners or other persons who wish to follow the progress of the PMR should consult their community's Floodplain Administrator. This is the local official who keeps all of the community's flood hazard maps and FIS report, and who corresponds with FEMA at various stages of the revision process.

For properties located in the City of Cedar Park, please contact the Engineering Department via email.

The status of ongoing map revisions can also be checked on the FEMA website, or by calling the FEMA Map Information Exchange toll free at 877-336-2627 (877-FEMA MAP).

7. What is the plan for educating the public about this?: We will educate the public through our usual channels, including the City’s website, social media and working with the news media.

8. Why and how do I obtain flood insurance in newly-mapped areas?: Mortgage companies usually require flood insurance for homes and businesses in the floodplain. There is a Newly Mapped Policy available for the first year when there are changes to floodplain maps.

9. Am I eligible for the NFIP Grandfather Rule?: The Grandfather rule may save money on flood insurance rates for qualifying property owners. If a new flood map shows a high-risk property is at greater risk for flooding than shown on the previous map, the flood insurance rate will likely change. The NFIP grandfather rule may save money by locking in the previous flood zone or the Base Flood Elevation (BFE) for insurance rating purposes after the new map becomes effective.

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Engineering - Traffic & Transportation

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1. How does a traffic signal work?: Traffic signals work by assigning the right-of-way to each movement at an intersection using a combination of programmed timing parameters, input from vehicle presence sensors, and operational data from other nearby traffic signals. During peak periods, the traffic signals on arterial roadways operate in a coordinated (or synchronized) mode to move large groups of vehicles through the system together with fewer stops and, therefore, less delay.

2. Who do I call if the signal isn't working properly?: To report a traffic signal malfunction, use the Report It page or all 512-401-5550. To report an urgent signal-related outage or emergency situation outside of regular business hours, please contact the on-call traffic signal technician at 512-401-5553.

3. How are speed limits determined (or changed)?: Residential speed limits are set at 30 miles per hour by State Law (Texas Traffic Laws Section 545.352b(1)). Speed limits for other streets (collectors, arterials and freeways) are often set higher after a formal engineering evaluation. The roadway should not have a posted speed limit that is too fast for its geometric design, or its adjacent land uses. For example, a major arterial will have a lower speed limit through an urbanized area than in rural locations. Similarly, a roadway with several sharp curves will not allow for higher speeds of travel, regardless of adjacent land uses.

4. What is traffic calming?: Traffic calming is a term used to describe primarily physical measures that influence driver behavior on roadways. The application of traffic calming devices is most common on neighborhood or residential roads. The most popular measures are vertical and horizontal devices that create discomfort for motorists who drive aggressively.

5. What can be done about speeding in my neighborhood?: The basic 30-miles-per-hour residential speed limit provides effective control for the majority of motorists traveling in residential neighborhoods. Occasional speed limit violations do occur and are nearly impossible to stop. If you experience a chronic speeding problem in your neighborhood, the Cedar Park Police Department's Special Operations Motor Unit can target a specific area for increased enforcement. To report a chronic speeding problem, contact the Special Operations Division at 512-259-3600.

6. Does the City of Cedar Park have a traffic calming program?

The City of Cedar Park does not have a traditional "traffic calming program" or a speed hump installation policy. Instead, the City has a Residential Traffic Management Program (RTMP) to address complaints about residential traffic within the city limits. The RTMP provides a systematic method of identifying and addressing documented abuses of residential roadways (i.e. excessive speeds and aggressive driving). The RTMP offers several options to address documented concerns, up to and including some traffic calming measures (i.e. physical devices). However, the RTMP process is deliberate and some solutions require community involvement because they can result in the loss of parking, impaired emergency access or the redirection of local traffic onto other roadways.

Engineering Department staff can meet with neighborhood representatives to develop a thorough list of concerns and possible solutions.

7. How do the pedestrian signals (walk/don't walk) work?: The push button directs the signal controller to display the "Walk" indication during the next traffic cycle (it is not instantaneous). The "Walk" display should be interpreted as instruction to start crossing the street. Once the pedestrian signal displays the flashing "Don't Walk," do not depart from the curb. During the flashing "Don't Walk" phase, enough time is provided for pedestrians to finish crossing the street. However, if walkers leave the curb and begin crossing during the flashing "Don't Walk," there may not be enough time to complete crossing before the signal changes. Another interpretation of the flashing "Don't Walk" indication is don't start crossing.

8. How do I request a Stop Sign, traffic signal or Speed Limit Sign for an intersection?

Contact the Engineering Transportation Department with your request and provide as much detail as possible. The Texas Manual of Uniform Traffic Control Devices (commonly referred to as the TxMUTCD) regulates the placement of all traffic control devices, such as Stop Signs and traffic signals. It may help to note that Stop Signs are not installed to control speeds.

Within the TxMUTCD are procedures set forth in detail on to how various signs, striping and roadway pavement markings are to be placed. All requests for additional (or modified) traffic controls will be carefully reviewed according to the TxMUTCD. If you wish more information, please contact the Engineering Department at 512-401-5000 or via email.

9. Why doesn't the city of cedar park install "Children at Play" signs?: In the past, some agencies have posted "Children at Play" signs in residential areas; however, no evidence documents their success in reducing accidents or operating speeds. Children should not be encouraged to play within the roadway. The sign has long been rejected since it is a direct and open suggestion of unsafe activity and behavior. Today, Texas and federal standards prohibit the use of "Children at Play" signs. Specific warning signs for schools, playgrounds, parks and other recreational facilities are available for use.

10. I have noticed certain signs with curve symbols and a lower speed limit posted directly below the sign. How is this speed limit established?: The speed limit posted under any warning sign is called an "advisory" speed limit. It informs motorists of the recommended safe speed for the design of the roadway. The appropriate speed is determined through the measurement of centrifugal forces (as exerted upon the driver) when driving through the curve at various speeds. Using this information, the recommended maximum speed can be determined and posted accordingly.

11. I see cameras at certain intersections. What do they do? Does the City of Cedar Park use photo-radar or other automatic enforcement techniques?: Photo-radar is a method used to enforce speed limits. Photos are taken of speeders and notices of violation are mailed to the vehicles' registered owners. Citations are sometimes issued based upon the evidence of the photograph. At this time, there are no active automated speed enforcement systems in the State of Texas. The cameras at several intersections in Cedar Park are used to operate the traffic signals. Instead of magnetic induction loops placed in the pavement, these intersections use video cameras for detection of approaching vehicles. The cameras have no law enforcement application.

12. How can I get more information about traffic volumes and speeds on my street?: The Engineering Transportation Department maintains a database of traffic volumes and speeds for selected streets in the City of Cedar Park. For a specific street, please contact us at 512-401-5000 or via email and request the most recent information. A summary sheet of the major roadways within the City of Cedar Park is placed on the Traffic and Transportation page.

13. Who can I call if I cannot see at an intersection because of trees, plants, privacy fences, etc.?: Contact the Engineering and Transportation Department with your concerns. The City of Cedar Park has ordinances addressing landscaping and vegetation if it impairs the minimum lines at intersections. Once the location has been identified, city crews and/or private landowners will remove the obstruction.

14. What is a TIA (Traffic Impact Analysis) and why is one required? What type of developments require a TIA?

A Traffic Impact Analysis (TIA) study is a formal engineering evaluation of the likely consequences of a development with respect to transportation issues. For example, if a proposed commercial shopping district is expected to increase the number of vehicles at a nearby intersection, "traffic impact" is the term to describe the result. The level and severity of this "traffic impact" is predicted by engineering review and analysis. At the conclusion of the TIA study, suggestions for physical and operational improvements are made. In addition, a determination of the appropriate financial burden to be borne by the developer is made.

According to the City of Cedar Park Land Development Code, any development that generates more than 2,000 daily trips will require the submittal of a TIA report. The number of estimated daily trips is calculated using industry reference texts, namely the Institute of Transportation Engineers (ITE) Trip Generation Tables, 6th Edition. If you would like more information about the purposes and/or structure of a TIA, please contact the Engineering and Transportation Department at 512-401-5000.

15. How does the City of Cedar Park determine where new roads go?

The City of Cedar Park in combination with private consultants has determined the needs and operational deficiencies of the roadway network. The resulting product is a transportation roadway network model and it is a useful tool by which new roads and roadway improvements can be planned and located. Where the roadway network does not provide adequate accessibility and/or capacity, the City of Cedar Park, in cooperation with land owners, private developers and outside agencies (TxDOT, Williamson County, etc.) can opt to construct or improve new roadways to meet the travel needs of the community. Often the location and connections to new roadways are in response to existing (or proposed) land uses. The City of Cedar Park adopted two roadway plans in April of 2002, one for collector streets and another for arterial streets. Both plans, as well as more information about roadway classifications and other transportation issues, can be found in the City of Cedar Park Transportation Master Plan (TMP). A digital copy of the TMP is available on the Traffic and Transportation page. Hard copies are available for use at City Hall and the City Library.

For more information please contact the Engineering and Transportation Department at 512-401-5000.

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Finance - Bonds

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1. What are bonds?: General Obligation Bonds are used by governments to finance public capital improvements such as roads, buildings, public safety projects, parks and public facilities.

2. Why does the City of Cedar Park use bonds?: In Cedar Park we use bonds to maintain existing assets, manage growth and meet anticipated future demands. General Obligation Bonds require voter approval and are category-specific, meaning we can only finance what voters approve in the ballot language and can't mix and match categories, once approved.

3. How are bonds repaid?: Bonds are repaid through ad valorem property taxes. An ad valorem tax is based on the assessed value of real estate or personal property.

4. Will the proposed bonds impact our tax rate?

No increase to the tax rate associated with this proposed bond program is anticipated.

Based upon the City's economic forecasting models and strong financial position due to paying off older bonds, the City projects that it can issue the proposed General Obligation Bond package of $158.8 million, which includes cost escalation, inflation and issuance costs over the five-to-seven-year program, without increasing the tax rate.

5. Can bonds be used for any other purpose than what's described in each proposition?

No. The bond initiative will be presented to voters in three categories:

Transportation
Parks and Recreation
Public Safety

If a bond category is approved by voters, the approved funding may only be used for the specific category listed in the specific bond question. For example, approved Parks funding may not be used for Public Safety projects.

6. If approved by voters, how soon could construction begin on bond-funded projects?: The bond program is designed to be implemented over a five-to-seven-year period, by issuing multiple series of bonds as various projects are ready for construction. If bonds are approved by voters, some projects could begin right away; others could be more long-term. Some projects may take multiple years to complete due to design, right-of-way acquisition and utility relocations.

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Finance - Budget Fundamentals

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1. What is “ad valorem?”: Ad valorem is Latin for "according to value," and is also a term used to describe property tax.

2. How is the City's property tax rate determined?: In keeping with our core values of fiscal responsibility and innovation, we run a lean machine in Cedar Park! Each year, our City Council looks at the City's expenses, reviews the prior year's tax rate, examines ratified property values, sets a budget and determines the rate that will bring in the amount needed to cover those expenses. Keep in mind: the City portion accounts for only about 18% of your overall property tax bill. The rest goes to other taxing entities such as the school district, county, community college district and health district.

3. How is property tax collected?: Based on the property value appraisal provided by the Central Appraisal District, the County Tax Assessor-Collector collects your property taxes for the City, County, school district, college district and other taxing entities, then sends those tax dollars to each of these entities. Less than 20% of your total tax bill goes to the City of Cedar Park.

4. How is tax revenue used by the City?: Quite simply, the revenue collected for the City of Cedar Park is used to provide services and infrastructure necessary for the City to function.

5. What is a Fiscal Year and when does it begin?: A Fiscal Year, commonly denoted "FY", is a 12-month period for taxing and/or accounting purposes. For the City of Cedar Park the Fiscal Year begins October 1 and ends September 30 of each year.

6. How is my property value determined?: The Central Appraisal District is responsible for determining the value of all real and business personal property within its jurisdiction. If your property is located in the Travis County, the Travis Central Appraisal District determines your property value; if your property is located within the Williamson County, the Williamson Central Appraisal District appraises your property value. Despite the name of your appraisal district, it is an entity independent of the County or any other taxing jurisdiction, and your respective appraisal district appraises property according to the Texas Property Tax Code and the Uniform Standards of Professional Appraisal Practices (USPAP). The Central Appraisal District then sends its appraisal of your property valued to your County Tax Assessor-Collector.

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Finance - FY 23 Budget FAQs

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1. What Is The Proposed Total Maximum Tax Rate?: The tax rate, adopted by City Council at its September 8, 2022 Regular Scheduled Meeting, is $.39. This represents a 4.2-cents reduction from last year’s tax rate of $0.432.

2. What Is The Total Amount Of The Budget?

The General Fund (day-to-day City operations) budget is $74.84M. The General Fund is funded by property tax, sales tax and user fees.

The Utility Fund working (water and wastewater) budget, funded by monthly water bills, is $42.36M.

Restricted Funds (revenues for specific purposes, such as Economic Development (Type 4A), Community Development (Type 4B), Debt Service, Cable Fund, Public Arts, Replacement Fund) make up $70.62M of the budget.

Altogether these funds (General Fund, Utility Fund and Restricted Funds) add up to a total operating budget of $187.8M.

3. What Are Some Highlights In The Total FY 23 Budget?

The FY 23 budget maintains service levels that come with growth and increased call volume, as well as responds to new amenities coming online:

7 Public Safety FTEs:
- Five Police Officers to establish Mental Health Unit (four Police Officers and one Sergeant): one-time cost of $354,800 and ongoing cost $611,007, total of $965,807
- One Crime Scene Evidence Technician: one-time cost of $7135, ongoing cost of $73,667, total of $80,802
- One Fire Training Employee: one-time cost of $60,000, ongoing cost of $133,907, total of $193,907
- Five Reclassifications of Fire Captains: ongoing cost and total of $96,338
7.5 Civilian FTEs:
- One Parks Project Coordinator: one-time cost of $3400, ongoing cost of $80,841, total of $84,421
- One Park Attendant: one-time cost of $33,200, ongoing cost of $56,225, total of $89,425
- Two Library Staff: one-time cost of $7950, ongoing cost of $107,293, total of $115,243
- One Applications Analyst: one-time cost of $4500, ongoing cost of $118,953, total of $123,453
- One Tech Support Manager: one-time cost of $4500, ongoing cost of $139,339, total of $143,839
- One Risk/Safety Specialist: one-time cost of $2000, ongoing cost of $80,735, total of $82,735
- .5/Part-time Human Resources Technician: ongoing cost and total of $18,260

4. Is This An Increase Over Last Year’s Budget?: Yes, the FY 23 budget represents a 3.92% increase to the General Fund budget and a 10.9% increase to the Utility Fund budget from the Fiscal Year 22 Amended Budget.

5. What Was The Average Taxable Value Of A Homestead In Cedar Park This Year And What Was It Last Year?

The taxable value increase is capped at 10% each year. With this, the average taxable value in Cedar Park is $417,349 (Williamson and Travis Counties combined). It was $379,408 in 2021. This taxable value is further decreased with Cedar Park’s $5,000 homestead exemption, which applies to 75% of Cedar Park homeowners: the average taxable homestead value is $412,349 (was $374,408 last year).

With the new tax rate of .39, the average Cedar Park homestead homeowner would actually pay slightly less: an estimated $1608 – representing a .6% decrease from last year’s average homestead tax bill of $1617.

6. What Is The Homestead Exemption?

In 2018, the Cedar Park City Council approved a homestead exemption, which automatically deducts $5,000 from the assessed value. The homestead exemption is 1% of the value of the property, with a $5,000 minimum. The homestead exemption also limits the increase in taxable value of a property to 10% per year.

Seniors 65 and older qualify for an exemption of $30,000 off of the assessed value. The City offers a freeze in value for residents over age 65, meaning, once a homeowner reaches age 65, the City taxes they pay on the home will not increase regardless of any future increases on the value of the property.

Disabled persons may qualify for an exemption of $20,000 off of the assessed value.

7. What Opportunities Were There For Public Input On The Budget, Prior To Adoption?

The Cedar Park City Council discussed and set the maximum tax rate at its August 11, 2022 City Council Meeting.

Cedar Park City Council held its first Public Hearing on the Budget and Tax Rate at its September 1, 2022 City Council Meeting.

City Council held its final Public Hearing on the Budget and Tax Rate, both of which were adopted, at its Thursday, September 8, 2022 City Council Meeting.

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Finance - Homestead Exemption

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1. What is a homestead exemption?: A homestead is a homeowner's principal residence. A homestead exemption removes part of the value of a homeowner's residential property from taxation. Tax code allows the City to give a local optional homestead exemption. Keep in mind that the City comprises less than 20% of your tax bill each year and that this homestead exemption is for the City portion only of your tax bill.

2. How does the homestead exemption work?: For all Cedar Park homesteads with an appraised value below $500,000, an exemption of $5,000 is deducted from the value before the City's portion of property taxes is calculated. For home values greater than $500,000, the appraised value of your home will be discounted by one % before the City's portion of property taxes is calculated.

3. Does Cedar Park have a homestead exemption? Why?: Yes, as of your tax bill. The Cedar Park City Council recognizes the burden of residential property taxes on you, the taxpayer. This is why City Council has been committed to lowering the tax rate for the past several consecutive years as property values continue to rise. In an effort to provide our citizens property tax relief, our City Council unanimously passed a resolution on April 26, 2018 for the City's first-ever homestead exemption.

4. Are any other exemptions affected by this?: There are other local exemptions property owners may be eligible for (i.e. over 65, disability, etc.). Please consult with your appraisal district for additional information on those. Your home may receive additional property tax exemptions, and those are not impacted by this.

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Fire Department

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1. How can I set up a tour?: You can request a tour by completing the Public Outreach and Tour Request Form. Please note that even with a tour scheduled, personnel may be out of the station to respond to an emergency incident.

2. May I request a smoke detector installation?: Yes, the Fire Department installs smoke detectors as a public service in the interest of encouraging safety and helping to prevent loss of life in fires. Please schedule an appointment via email or phone at 512-401-5220.

3. May I have a birthday party at a fire station?: No, parties may not be held at the station. You may schedule a tour during the party, but we do not allow decorations or food to be brought into the station.

4. Can a fire truck be requested for grand openings?: No, Cedar Park Fire Department cannot promote private businesses.

5. How can I reach the Fire Prevention Division?: The Fire Prevention Division may be reached at 512-401-5200. The Fire Prevention Division can answer questions concerning the fire code, plan reviews, scheduling inspections, and general fire safety issues.

6. Is it allowed to burn a pile of brush?: There is no open burning allowed in the City, except for areas zoned rural/agriculture. The areas zoned rural/agricultural and areas in the City's extra-territorial jurisdiction must apply for a burn permit and can call 512-401-5200 to get information on the permit requirements.

7. What is Cedar Park’s Insurance Services Office (ISO) Rating?

Currently the City of Cedar Park is listed as an ISO Class 1 inside of the city limits of Cedar Park and an ISO Class 3 outside of the city limits of Cedar Park.

Download and submit the ISO Class 1 (PDF) document to your insurance carrier.

8. Where can I go to dispose of used oil or other hazardous household waste?: Motor oil can be disposed of at most parts stores and lube businesses, which may charge a fee for this service.

9. How do I dispose of a fire extinguisher?: You would first discharge all the pressure of the fire extinguisher by turning it upside down and pulling the trigger outside in an open area - away from children, pets, and cars. This would discharge the pressure in the fire extinguisher without discharging the chemicals. Once discharged of the pressure, you can dispose the fire extinguisher in your normal household trash.

10. Where can infant car seats be installed?

Contact the Safe Riders for their closest location. Sponsored by the Texas Department of State Health Services in cooperation with the Texas Department of Transportation, Safe Riders is a Texas-wide child passenger safety program dedicated to preventing deaths and reducing injuries to children due to motor vehicle crashes.

More information can be found on the Safe Riders Child Passenger Safety Program page.

11. Are fireworks illegal in Cedar Park?: Fireworks are illegal in Cedar Park. It is illegal to possess or use fireworks in The City of Cedar Park, or within 5,000 feet of the City limits. Fines associated with owning, using and/or disposing of fireworks in Cedar Park can be up to $2,000 plus court costs.

12. Does Cedar Park have a Juvenile Fire Setter Intervention Program?: Yes. The Juvenile Fire Setter Intervention Program aims to prevent repeat fire setting incidents by evaluating future risks, providing fire safety education, and helping meet future needs for juveniles and their families. Access the Referral Form (PDF).

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Household Hazardous Waste

Show All Answers

1. Why did Cedar Park add this program?: You might remember the days when Cedar Park held an annual HHW dropoff. This event took a lot of city resources and was cumbersome to host on an annual basis. The new HHW Porch Program will provide Cedar Park residents the ability to dispose of their household hazardous waste at a more affordable rate, as well as dispose of things on a more regular basis.

2. How much does it cost?

City of Cedar Park residents will be billed at $0.86* per month for the new Household Hazardous Porch Pickup service. You will see this as a new line item on your bill.

*The City of Cedar Park is subsidizing a portion of the cost of this service with the funding that had been directed to the past annual one-day Household Hazardous Waste Collection event.

3. How do I sign up?: Collections must be scheduled online or by phone at 888-694-4978 (888-MY-HHW-PU).

4. Do I have to schedule a pick up for my house?: Yes. They will not collect from homes that are not scheduled. Collections may be scheduled online or by phone at 888-694-4978 (888-MY-HHW-PU).

5. Can I use the HHW Solutions pick up service for my business?: No. Our licensing only allows for residential household service.

6. Is there a limit of items that can be set out for one pickup?

Yes.

Fluorescent light bulbs: Minimum 1, Maximum 8
Used motor oils or antifreeze: Minimum 1 gallon, Maximum 2 gallons
Paints and supplies; Pool & Household Chemicals: Minimum 1 gallons, Maximum 4 gallons
Household Cleaners; Pesticides & Fertilizers: Minimum 1 items, Maximum 8 items
Household Batteries: Minimum 1; Maximum 20

7. Are there items HHW Solutions cannot accept?

Yes. Here is a list of unaccepted items.

Asbestos / Arsenic / Cyanide
Business / Commercial waste
Chemicals not in original containers
Explosives
Medical waste / Infectious waste / Sharps
Nuclear/radioactive waste
Pharmaceuticals
Propane and butane cylinders
Radioactive Materials
Tires and trash
Unidentified chemicals

Our provider HHW Solutions does pick up electronics from City of Cedar Park residential customers. You may notice that electronics is not featured on HHW Solutions’ website. This is due to varying services provided to other jurisdictions.

8. Do I have to label my HHW items?: Yes. All items must be in their original containers or clearly labeled. Unknown substances will not be collected.

9. Can I mix my items to save room in my containers?: No. Never mix chemicals. Chemical reactions might occur that could result in danger to the homeowner or HHW Solutions collection personnel.

10. When is pickup day?: Pickup days are every Friday between 8:00 am and 6:00 pm. Sign-up by midnight the Wednesday before. Leave your items on the porch (do not bring to curb).

11. I won’t use it, do I have to pay?: All residents that are currently billed for trash service will be billed for the new HHW program.

12. Who is eligible?

Anyone who pays the HHW fee on their utility bill is eligible for the HHW Porch Pickup. If you are a resident of an apartment complex or contract utilities in another manner, here are a few locations that you can dispose of HHW:

Williamson County residents

Williamson County Recycling Center located at the landfill entrance just north of Hutto. Visit the Williamson County Recycling Center website for a list of what the center will and won't accept.

We are also aware of one-day collection events in Leander that are co-hosted with Williamson County and all Williamson County residents can participate. We do not see dates posted for that yet – but you can check www.wilco.org and www.leandertx.gov periodically for updates

Travis County residents

There is a collection facility located in Austin. For more information, visit the Travis County Disposal webpage.

13. When is cut-off time for scheduling?: Pickups are on Friday. To sign up for service you must fill out the online form by midnight the Wednesday before pickup.

14. Where do I place my HHW?: Please leave your HHW items on your front porch, close to your door. Do not take your items to the curb.

15. When is the next HHW event?: Gone are the days of waiting in line to drop off your HHW materials. Moving forward, all residents of Cedar Park will be able to use the HHW Porch Program.

16. How do I know if I’m registered or not?: A confirmation email will be sent out as a reminder the Thursday morning before pickup.

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Human Resources

Show All Answers

1. How can I apply for a position?: The City of Cedar Park recruits for positions as they become vacant or as a new position is created. In order to be considered for a specific position, an applicant must follow the instructions listed on the job posting or advertisement, by completing an online application. The City does not accept resumes or online applications for positions that are not open.

2. Where can I find out about job opportunities?

The City has a current listing of job opportunities located in the entrance of the Main City Hall Building on a bulletin board. City Hall is located at:
450 Cypress Creek Road
Cedar Park, TX 78613

3. What will the job postings include?

All job postings will list the:

Job title
Position summary
Minimum qualifications (education and experience)
Starting salary

4. What type of positions are available with the City?

The City recruits for several types of positions, both entry level and professional, and include:

Administrative
Skilled craft
Service-maintenance
Office-clerical
Paraprofessional
Technicians

5. What kinds of benefits does the City offer?

The City has a competitive benefits package that includes:

Employee major medical, dental, life, long term disability, and accidental death and dismemberment insurance
Retirement program through Texas Municipal Retirement System
Paid vacation, sick leave, and holidays

Visit our Benefits page for further detail.

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Library

Show All Answers

1. How do I get a library card?

To apply for a library membership you will need:

A photo ID
A valid proof of address
A completed Library Card Application

TexShare members from other libraries will need to bring the TexShare card and their home library card. Out of district individuals not holding TexShare cards will be charged a fee of $10 for a 3-month period, $20 for a 6-month period or $35 for a 12-month period.

For more information on getting a library card, please visit our Using the Library section.

2. What is my User ID?

User ID Example Your User ID is a seven-digit number taken from the 14-digit number on the back of the library card. You can find these 7 digits by dropping the very last number, then using the preceding 7 digits.

Example:

Card Number: 4 4161-999-123456
User ID From Card Number: 9912345

3. Can I check out books from other libraries?

Yes. There are two ways to check out books from other libraries.

Interlibrary Loan

You can borrow items from libraries around the country using Interlibrary Loan. Items are picked up from and returned to the Cedar Park Public Library. There is a $1 fee for Interlibrary Loan to cover the cost of shipping the item back to the lending library. You can request an Interlibrary Loan in person at the Library Information Desk or by phone at 512-401-5608. For more information, please visit our Interlibrary Loans page.

TexShare Card

Patrons in good standing are eligible to apply for a TexShare card, which allows you to use other Texas libraries participating in the TexShare program. Materials are borrowed from and returned to the library that owns them instead of to the Cedar Park Public Library. There is a 30 day waiting period for new card holders before they may apply for a Texshare card. For more information, please visit our Using the Library section.

4. How long do library materials check out for?

Library Materials Checkout Period

Materials	Checkout Period
Books and Magazines	3 weeks
Music and Audiobooks	3 weeks
DVDs	1 week
eReaders	2 weeks
Book Club to Go Kits	4 weeks

5. How do I renew my library materials?: Most library materials automatically renew up to 6 times, unless a hold is placed on the material. For more information, please view our Automatic Renewal Guide (PDF).

6. How much does the Library charge for unreturned, lost, or damaged materials?

Replacement Costs

Materials	Replacement Cost
Books	Manufacturer’s Suggested Retail Price (MSRP) or: $30 for hardback $8 for paperback
Magazines	MSRP
Music CDs	MSRP or $8
Audiobooks	MSRP
DVDs	MSRP or $20
eReaders	MSRP for item and all accessories
Book Club to Go Kits	MSRP of each item and $8 for container
Interlibrary Loan	Per lending library

7. Can my organization use the Library's meeting rooms?: Yes. We have one community room available for rent and one group study room that is available for free. The group study room is available to resident and paid library accounts only. Please visit our Using a Room page for more information.

8. Does the Library take book donations?: Yes, the Library is currently accepting book donations of items in sale worthy condition. Please limit donations to one grocery bag or box. Visit our Donations page for more information about donating books and other materials to the Library.

9. How can I use a computer at the library?: You can use a computer at the Library using your User ID and PIN or by checking in at the Information Desk for a Visitor Day Pass. Please visit our Using a Computer page for more information.

10. Does the Library have WiFi?: Yes. There are no fees or passwords required to use our wireless internet. We even have a comfortable Internet Café where you can access the internet from your personal device surrounded by art by local artists.

11. How much does it cost to print, copy, fax, or scan?

Service & Costs

Service	Cost
Printing and copying	$0.10 per page for black and white copies $0.50 per page for color copies
Faxing	Free
Scanning	Free

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Municipal Court

Show All Answers

1. When should I appear or submit defendant requests?

In most, but not all cases, you may make your initial appearance (date typically listed on citation), or submit a request for action in your case in any of the ways listed below. Please note that you may be required to appear in court (either in person, or by remote hearing) at a later date.

In Writing: Written initial appearances may be made by email, fax, or by postal mail, and must include a copy of your photo identification, phone number, and mailing address, and must be signed by the defendant (manually or by typing your full name at the end of your request)
- Email the Municipal Court (please note if you correspond with the Court via email, all future correspondence and official notices from the Court will be delivered to you at the email address provided)
- Fax: 512-259-9796
- Postal Mail:
  Cedar Park Municipal Court
  911 Quest Parkway
  Cedar Park, TX 78613
By Telephone: 512-260-4300; you must be able to provide certain personal identifiers if you want to make your appearance by telephone
In Person: (photo identification required)
911 Quest Parkway
Cedar Park, TX 78613

For the safety of our citizens and employees, if you are experiencing any upper respiratory symptoms (cough, fever, shortness of breath, sore throat), please contact us before entering the building.

2. How should payment be made for my citation?

Payment in most cases can be made:

Online at our Online Payments page
By calling 512-260-4300
In person at 911 Quest Parkway
By mailing a money order or cashier's check to:
Cedar Park Municipal Court
911 Quest Parkway
Cedar Park, TX 78613

The Court accepts Visa or MasterCard. No personal checks are accepted.

3. How do I request a payment plan?

If you enter a no contest or guilty plea, and would like to request additional time to pay your citation in full, you may request a monthly payment plan, in most cases. If you choose to request a payment plan, you must complete the Affidavit of Ability to Pay in full, and submit it with your plea and request. Any request for action on a case must be made in writing or in person, and must include a signature and photo identification. The request can be submitted by phone at 512-260-4300, by fax at 512-259-9796, by email, or in person at the Cedar Park Municipal Court.

Please note that if any balance remains on the 31st day after judgment enters, a $25 time payment fee (on each offense committed prior to January 1, 2020) or a $15 time payment reimbursement fee (on each offense committed January 1, 2020 or later), will be assessed.

View the Affidavit of Ability to Pay (PDF), which is also located with the other court documents found on this website. This is a lengthy affidavit, so it may benefit you to complete it prior to your appearance date. Please contact the court with any questions.

4. Where is my ticket filed?: The Cedar Park Municipal Court generally processes cases originating with the Cedar Park Police Department. If your citation was issued in Cedar Park by the Williamson County Sheriff's Department or the DPS, it is likely not filed in this court. You may need to call the Justice of the Peace, Precinct 2, at 512-260-4210.

5. How do I find out if I am eligible for a Driver's Safety Course?

You may be eligible for a Driver's Safety Course if you were cited for a traffic offense (with some exceptions; please contact the Court for more information) if you have not taken the course in the previous 12 months to have a citation dismissed. You must enter a plea of No Contest or Guilty, request to take the Driver's Safety Course, and sign an Affidavit attesting that you have not completed a Driver's Safety Course in the past 12 months. Additionally you must furnish the Court with:

A copy of your Texas Driver's License or proof of active military duty
A copy of proof of insurance showing your name as an insured driver
Payment of the court costs, plus a $10 administrative fee
- Payment may be made in person or by mail in the form of money order, cashier's check, or Visa or MasterCard
- Payment for DSC may not be made online

Once the Court has approved your request, you will be given 90 days to complete an approved course and provide proof with the Certificate of Completion and a copy of your driving record obtained by the Department of Public Safety:

Important

You must order your driving record online or by mail at the following address' please contact the TX Department of Public Safety (DPS) for more information:
Texas Department of Public Safety
Driver Records Bureau
P.O. Box 149246
Austin, TX 78714
Phone: 512-424-2032
Licensee Driver Records Website

Obtain your driving record as early as possible! In many cases, the Texas DPS will allow you to print your driving record (Type 3 or 3A) directly from their website, however there are a variety of reasons that could prevent you from doing so. If you are unable to directly print your driving record, you may be required to mail in your request, which could take approximately 14 days.

It can take up to 7 to 10 days to receive your driver's safety certificate in the mail, even if you take the course online. The Court can only accept the signed "court copy" of the driver's safety certificate. A receipt or screen-print from the internet will not be accepted.

6. How can I have a ticket for Failure to Maintain Financial Responsibility (No Insurance) dismissed?: To have a ticket dismissed for Failure to Maintain Financial Responsibility (No Insurance), you must provide proof that the vehicle involved was insured at the date and time the citation was issued. If the effective date is the same as the citation date, verification will be required from the insurance company as to the time the policy was purchased. To have a ticket dismissed for Failure to Maintain Financial Responsibility (No Insurance) for a vehicle that is owned by someone other than the defendant, proof of insurance of the vehicle in question is required.

7. How should I file a complaint regarding treatment by court staff?: Anyone with a complaint regarding treatment (not relating to the Judge's finding or appeal of the case) by court staff may submit their complaint to April Christiansen, Court Administrator, at 512-260-4324, or by email.

8. What do I need to know about trials/court hearings?

The Cedar Park Municipal Court conducts certain hearings in-person, and certain hearings by remote proceeding, using the Zoom platform. These hearing types may include initial appearances, pretrial conferences (required prior to a bench or jury trial), show cause hearings, compliance hearings, and juvenile dockets. A remote appearance is not optional and neglecting to appear will have the same consequence as failing to appear for an in-person proceeding. Alternatively, other options for handling your case prior to your court date are listed in the Appearances and Defendant Requests FAQ.

In-person hearings will abide by capacity limitations as set forth by the Office of Court Administration, the City of Cedar Park Judiciary's COVID Operating Plan, and other guiding authorities. Social distancing guidelines and safe sanitation practices will be enforced.

Court sessions (in-person or remote) are open to the public and may be viewed on the Municipal Court YouTube Channel.

9. I'd like to file an appeal/motion for a new trial; what should I do?: All appeals and motions for new trial shall be in conformity with the requirements set forth by the Texas Code of Criminal Procedure as it is interpreted by the appellate courts. The Cedar Park Municipal Court is not a court of record; therefore, all appeals are conducted in the Williamson County Courts at Law. These trials are trials "de novo" which means that the entire case is re-tried as if the trial in Municipal Court never occurred. In order to preserve the right to appeal, a proper and timely appeal bond must be filed with the Municipal Court.

10. What are the proper attire and conduct for court?

Proper Attire

Unacceptable attire includes, but is not limited to:

Shorts and cut-offs
Muscle shirts, clothing with offensive, vulgar, racist, sexist, obscene, or suggestive words, slogans, depictions, or pictures, including grotesque creatures
Clothing that is dirty, torn, or ragged
Clothing that is too tight or too short
Hats
Remote Hearings: Please ensure your background is appropriate and you are in a quiet space

Conduct

Pro se parties (individuals representing themselves without an attorney) should be prepared to present their cases in a proper manner. The Court can not represent you, instruct you on legal procedure, evidence, or rules, or how to present and prove your case. Please make sure that you are at the Court on the date and time your hearing is scheduled.

Do not argue with the Court
Address the court as "Judge" or "Your Honor"
Address opposing parties, counsel, witnesses, and court officers as "Mr.", "Mrs.", "Miss", "Officer", etc.
Do not read newspapers, magazines, books, etc. in the courtroom during proceedings
Do not talk at the same time as the court, opposing counsels, or witnesses
Racist, sexist, obscene, or profane language or gestures are prohibited unless it is pertinent to a case and is elicited and quoting from facts in the case
Do not enter and depart the courtroom excessively
Do nothing to disturb or distract the court, counsel, witnesses, or other court personnel
- Young children are not allowed in the courtroom; when entrance is permitted, children must not create a disturbance or be kept out of the courtroom
Do not approach the Judge's bench without permission
Do not rest arms or hands on the bench
Rise when the Judge enters and remain standing until the Judge or bailiff announces "Be seated" or until the Judge is seated. Rise when the Judge exits the courtroom
No food or drinks are allowed in the courtroom

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Municipal Court - Teen Court

Show All Answers

1. What is Teen Court?

Teen Court is an alternative sentencing program that provides you the opportunity to keep the charges off of your criminal and/or traffic record. During the teen court hearing, you will be represented by a volunteer teen attorney and a sentence will be imposed by a jury of your peers under the guidance of a Municipal Court Judge.

View the Teen Court Brochure (PDF) to learn more.

2. Am I eligible to have my case heard in Teen Court?

The answer is yes in most cases, if the following criteria are met:

Plead guilty or no contest (nolo contendere) in open court with a parent present, to a Class C misdemeanor
You are between the ages of 10 and 18, or currently enrolled full-time in a program to receive a high school degree
You have not been a defendant in Teen Court in the past year

3. How do I request my case be heard in Teen Court?: Requests to have your case heard by a Teen Court jury must be made before the Judge in a hearing in open court.

4. What are the benefits of having my case heard in Teen Court?: Upon successful completion of the Teen Court requirements, the case is dismissed. A conviction is not entered on the defendant's record. Payment of $20 teen court fee plus court costs are paid instead of the fine in full.

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Parks - Tree Lighting

Show All Answers

1. How large is the event?: The past year’s estimate is 5,000. It’s a very popular event; we work to provide a variety of holiday activities, music, and great areas for photos. The tree will be up throughout the holiday season.

2. What happens when we arrive?: The tree lighting ceremony begins at 6:30 p.m.; Santa wonderland activities begin around 6:50 pm after Santa arrives.

3. What type of vendors’ food will be at the event?

Food vendors will have various tasty food, coffee/hot chocolate, and sweet treats.

Andy’s Frozen Custard
Carla’s Food Basket & More
Cedar Park Police Association
Christen’s Gourmet Pralines
Connor’s Creamery
Garbo’s Lobster
Instill Coffee Co.
Nothing Bundt Cakes

4. FAQ for Santa’s Wonderland activities: All activities are free and will close at 9 pm. Please be prepared to wait in line for the snow hill and Santa. Lines will be cut off around 8:45 p.m. to ensure those in line can get through.

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Public Works

Show All Answers

1. Is my property in a floodplain or floodway?: Call the Engineering Department with a legal address at 512-401-5000.

2. Who can help me determine water and wastewater availability if there has not been service to a specific location before?: If you have cost inquiries on tap fees or community impact fees, or require assistance on this topic call the Engineering Department for assistance at 512-401-5000.

3. What do I do if my water pressure is low?: Call 512-401-5550 to report the problem and a technician will be dispatched.

4. What do I do if I have a question regarding my water bill?: Call the Utility Billing Department at 512-401-5300. They are located at 450 Cypress Creek Road, Building 2. Our friendly and courteous Utility Accounts Specialists will be available to answer your questions.

5. Who do I contact for a water line inspection?: Call the Building Inspection Department at 512-401-5100.

6. Does the City repave all the streets?: City crews do repave some streets while contractors are hired for the larger repaving jobs.

7. Who do I contact to report potholes?: Please report potholes inside of the city limits to Streets Department by calling 512-401-5550 or by email.

8. Who should I contact about tree obstructions in right-of-way?

Residents are encouraged to participate in clearing foliage from easements and right-of-ways on and adjacent to your property. You may bundle and tie debris no larger than 4 feet in length. Limbs should be no larger than 4 inches in diameter. Bundles should not exceed 60 pounds in order to be collected and disposed of by the City's solid waste vendor on your trash pick-up day.

Occasionally the City may elect to prune branches to the minimum standard of 14 feet above roadways and 8 feet above sidewalks. Foliage around water meters should also be groomed so the meter can easily be read.

You may notify the Street Department regarding line of sight obstructions at 512-401-5550 or by email.

9. Is the City responsible for streetlights?

Through a contract with the City of Cedar Park, Pedernales Electric Cooperative (P.E.C.) maintains the vast majority of streetlights within the city limits - depending upon the location. You can report streetlights out through our Report It request page, call Public Works at 512-401-5550 or email us. We will report it to P.E.C. The repair time is approximately 7 to 10 business days.

Note: Streetlights located in MUD districts are maintained by parties other than the City.

10. How can you tell I have a leak?: Turn off all water in your house. Look at the red slow flow indicator on the face of the meter register, it should not be moving. If it is moving there are possibilities of a leak.

11. Who do I call to check for a leak in my meter box?: For prompt attention to your problem, call Public Works at 512-401-5550 and you will be greeted by one of our specialized technicians that will process a work order so a crew can be dispatched.

12. If I have a leak, how do I turn my water off for repairs?

Most homes have a customer gate valve which is typically located just beyond the meter between the meter and the house. The valve can be inside the meter box, but is usually outside the box housed by a 4 inch PVC pipe with a small round lid. This is known as a valve box. If you cannot locate a gate valve or if it is inoperable, you will need to call 512-401-5550 to have a technician dispatched to your residence to disconnect service on the city side.

The City shut off (angle valve) is located inside the meter box immediately before the meter. This valve is for City use only. Tampering with the valve or meter is a violation of Ordinance Number 82-18, and can be subject to prosecution.

Your cutoff valve is located in the round structure, in proximity to your rectangle-shaped water meter box. It may be labeled, "Property Owners Cutoff". Here is an example:

Property Owners Cutoff Valve

13. How do I read my meter?: The numbers line of numbers are on the face of the meter register and are read from left to right.

14. Can I get my meter tested for peace of mind?: Yes. Contact Utility Billing at 512-401-5300 to request a meter test and discuss any fees that may be charged to your account for this procedure.

15. What are all the wires in my meter box?: The wires in your meter box are part of the City's Radio Read Program. They connect meter servicing your home to the Mobile Transceiver Unit (MXU). The MXU communicates with the computer in the vehicle designated to pick up readings from your neighborhood.

16. Is the City of Cedar Park responsible for the repair of my service?: The Water Distribution Department is responsible for maintaining service up to and including the curb stop which is generally located near the property line. Call Public Works for repair service at 512-401-5550 or email us. Any repair required from the backside of the meter box (lines leading into a building) is the responsibility of the owner.

17. Why does the City of Cedar Park not repair the lines running to the building?: Water and wastewater service lines located on private property are privately owned; therefore, once the water leaves the meter, it becomes the customer's responsibility.

18. How do I locate water mains and wastewater mains if I am doing excavation?: You are responsible to call 811 at least 5 business days prior to digging. 811 will contact the City of Cedar Park to locate and mark water and wastewater lines per your request. Remember: "Call Before You Dig!"

19. What is the water pressure to my property?: The water pressure varies throughout the city and depends on a number of factors. Contact Public Works at 512-401-5550 or email us for questions or concerns regarding water pressure.

20. How do I have my water tuned off in the event of an emergency?: Call Public Works at 512-401-5550 during normal business hours, and a technician will be dispatched to assist you. In the event of an after-hours emergency or during scheduled holidays, contact 512-260-4600, ext. 0, and Dispatch will assist.

21. My water just started looking milky and dirty, what is going on?: Some products which normally adhere to the inside of water mains occasionally break free when a fire hydrant is opened or a valve is operated. These products may cause water to appear cloudy or dirty. Water main repair or construction can also cause this temporary inconvenience. If the condition occurs at your address, allow the cold-water tap to run (approximately 5 minutes) until the water clears. If the condition persists, call Public Works at 512-401-5550 or email us, and a technician will be dispatched.

22. What causes the tiny air bubbles in my water?

Air bubbles occur most often when water is very cold and then warms up while in the property's interior piping. Colder water has the capacity to hold more air than warmer water. Therefore, air is released from the solution in the form of tiny bubbles as the water warms. At times, the water may be densely filled with air and appear cloudy. An easy way to check the cause of cloudiness is to fill a clear glass with the water, set it aside, and watch for changes. If the cloud rises from bottom to top, air is escaping as the water warms. If the cloud sinks from the top to the bottom, you may have a sediment problem.

If the condition persists, call Public Works at 512-401-5550 or email us, and a technician will be dispatched.

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Public Works - Tree Trimming

Show All Answers

1. When does the City trim trees?: City staff must trim trees year-round due to public safety, accessibility and safety requirements. For example, we must keep trees pruned at a height that allows the safe passage of large vehicles (such as fire trucks, school buses and trash trucks) the visibility of street and crossing signs, and sidewalk access. City crews must also schedule tree trimming around other important work that they do, which includes maintaining more than 270 miles of roadways and 450 miles of sidewalks.

2. Will the City trim trees that are on my property?: The City may only trim the portion of the tree that is in the City-owned public right-of-way, such as the branches that hang over a sidewalk or the road. Keep in mind that the City-owned right-of-way typically measures 10 feet from the curb or street edge into your yard. We recommend that homeowners trim their own trees.

3. Why do you recommend that homeowners trim their own trees?: City crews are trimming only over the portion in the City-owned right-of-way and they are trimming with only public safety/access in mind. Because they are only trimming on one side, it could result in a lopsided-looking trim. We understand this might not meet your aesthetic standards, which is why we recommend that you trim your own trees.

4. What are the measurement guidelines for trimming trees over public rights-of-way?

The bottom of the tree canopy must be raised at least 8 feet above the sidewalk and 14 feet above the street. See the following diagram for reference:

Tree Trimming Diagram showing the distances from property line, height, and width of trimming

5. Will the city pick up the branches I trim?: Our solid waste provider will collect branches if certain requirements are met. For more information, please visit our webpage dedicated to the importance of Tree Trimming.

6. I still have some questions or concerns. How do I contact you?: You can give Public Works a call at 512-401-5550. For trees on City-owned parkland, please call Cedar Park Parks and Recreation at 512-401-5520. We'll be happy to answer any questions or address your concerns.

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Utility Billing

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1. What do I need to do to start water service?

The City of Cedar Park requires a Residential Application with a government-issued photo identification. A $100 deposit is assessed on the customer's first months utility bill. The deposit may be waived if an acceptable letter of credit from a former utility company, such as gas, water or electric is submitted. The letter of credit can have no more than 1 late payment, no disconnects for non-payment, no returned items, and must be for the last 12 consecutive months, no exceptions.

Service connection can be done Monday through Friday between the working hours of 8 am to 5 pm with 24 hour notice required. No service on holidays.

To complete an application, visit our Applications and Forms page.

2. How do I stop service?

By submitting the Disconnection form or an email/letter stating where and when services are no longer needed. You must also provide a forwarding address.

Complete a Disconnection form on our Applications and Forms page.

3. How much notice do I need to give before starting/stopping services?: The City of Cedar Park requires a minimum of 24 hours notice. Please give ample notice for holiday and weekends, as our days of operation are Monday through Friday from 8 am to 5 pm, excluding holidays.

4. Who do I contact for garbage services?

Residents that live within the City limits and Twin Creeks are serviced by Cedar Park Disposal and billed through your utility bill. The City will contact Cedar Park Disposal for starting and stopping any services. If your residence is outside the City's limits, you can contact any one of the following providers:

Cedar Park Disposal: 512-401-5678
IESI: 512-282-3508
Longhorn Disposal: 512-272-4341
BFI: 512-247-5647
Al Clawson: 512-259-1709

5. Who do I call if my garbage was not collected?

Contact your garbage provider:

Cedar Park Disposal: 512-401-5678
IESI: 512-282-3508
Longhorn Disposal: 512-272-4341
BFI: 512-247-5647
Al Clawson: 512-259-1709

Residents can also use the Report It page to request trash and recycling services.

6. How is my sewer (wastewater) calculated?

The sewer (wastewater) rate is based on a 3-month consumption period. Once a year, during the winter months of December, January and February - when outdoor irrigation is typically lower - the City re-averages your usage to calculate your sewer (wastewater) charge for the year for a residence. This is commonly referred to as "wastewater averaging".

Simply put, you can save money year 'round by turning off your irrigation system for the winter (during the months of December, January and February). Lawns are now dormant during that time period and do not need watering. Turning off your irrigation can help save you a bundle on your water bill.

Any resident can request in writing, once a year, to have their sewer re-averaged using three different consecutive months within the current year.

7. What do I do if I have a leak?

First, view Detecting a Water Leak (PDF).

If there is a leak on your property, please call a professional plumber to locate and correct the problem. If the leak was under the ground, behind the wall, or under a slab, you may be eligible for a leak credit. You must submit in writing where you had the leak and copy of the plumber's invoice within 6 months of the repair date.

If you notice a leak that is not on your property, please call the Service Center at 512-401-5550.

8. When is my deposit refunded?: After a year of good service, customers in good standing with no more than 1 late payment, no disconnects, and no returned items will receive a statement credit of their deposit. Otherwise, upon termination of your water service, the deposit on the account is applied to your final bill and any remaining credit will be sent back to you in the form of a check.

9. How can I pay my bill?: We accept payments by phone, online, in person and through postal mail; customers also have the option of arranging automatic payments through the Utility Billing Department or with their bank via a bill paying service. Find out more about paying your bill on our About Us page.

10. How is my rate calculated?: Your water rate is calculated according to a tiered structure based on your water usage. Your bill also includes wastewater and trash pickup, and depending on where you live, could include fees such as Utility Debt Service and Fire Protection. Visit our Rates page for a detailed explanation and example.

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Utility Billing - AMI Digital Water Meters & Web Portal

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1. What are digital water meters?

Cedar Park's digital water meters have been installed to replace the City's old meters. Also known as Advanced Metering Infrastructure (AMI), the digital water meters provide customers with accurate near real-time data on their individual water usage. This technology will help customers gain deeper insight and understanding on how and when they use water.

All Cedar Park water customers can access the data unique to their household or business by creating an account at the You're Running the Show website.

2. Why did we get digital water meters?

The digital water meters are designed to help customers understand their usage and save money on their water bills.

Many customers experience higher water bills during the summer months and after a drought when people tend to water their lawns more. After the 2015 drought, many of our customers expressed a need to get more detail about how they were using their water on a daily basis. This included a desire to see frequent updates, get alerts and detect leaks in order to better manage costs.

In response, in 2016 the City Council directed Cedar Park to embark on a thorough vetting process to find the ideal technology to empower customers to learn more about their water use. The digital water meters from Sensus were identified as the most cost-effective and reliable technology.

3. How do the new digital water meters benefit me?

Customers can monitor their water usage more closely through the new customer web portal to manage and reduce costs associated with their water bills. Some of the many benefits customers gain from the new technology include:

The ability to track water usage and investigate possible leaks or continuous water use such as a running garden hose or leaky water pipe.
Precise meter readings and water usage data in near real time, allowing for identification of high usage and suspected leaks.
More frequent meter reading, as opposed to monthly readings, which allows you to make necessary adjustments sooner to reduce and manage costs.
Improved customer service options including representatives who can guide you through your water usage portal and suggest cost savings tips based on your past usages patterns and trends.

4. How does the technology work?

Digital water meter readings are encrypted and sent through an automated network, using a private radio frequency (RF) channel, from the digital water meter to the utility.

The meter data display looks similar to the numbers on a car odometer and has nine digits. The digits on the meter represent the number of gallons consumed down to the 1/100th of a gallon. The last two digits can be used as leak indicators to detect water flow through the meter. For billing purposes, the meter is read to the tens position.

5. How can I access the data on my water usage?

Water Usage Web Portal display You can access the data about your water usage through your Customer Web Portal on your laptop, tablet or mobile device. All you need is to create a unique username (your email address) and password to have a secure account login.

Additionally, a Customer Service Representative will be able to walk you through the portal and can help you interpret your water data.

6. What type of alerts can I set up?

Set up alerts:

To determine if you have any water loss or waste on your property.
Establish Billing Cycle Thresholds to set up additional alerts:
- Daily Usage Alert - Alerts you when you are using more than a given amount in a day.
- Billing Cycle Usage Alert - Alerts you when you are using more than a given amount in a billing cycle.
- Vacation Alert - Alerts when usage has occurred at your home when you are away.

7. How much will the digital water meters cost me?: The project was financed through the City’s Capital Improvement Project funds. Customers will not incur any additional cost for the digital water meters.

8. What do I do if I think my meter reading is incorrect?

If you believe that your utility bill is incorrect, the first thing to do is to log into your Customer Web Portal and compare your usage to the meter reading. Also, investigate if there were other factors that may have contributed to the billing total:

Were the settings correct on your automatic irrigation system controller?
Were there any running hoses left unattended? Do you have a malfunctioning toilet?
Was a faucet left running?

If you have checked your usage history through the customer web portal and still cannot find the reason for the high bill, contact Customer Service at 512-401-5300 or email us.

9. How secure is my data and information?: Data from the meters is encrypted and sent through a safe and secure network to the utility databases. The meter system transmits only the water meter readings, the meter identification number, and diagnostic information to verify that the automated meter equipment is operating correctly. Only key authorized utility personnel, such as customer service representatives can access your account if needed.

10. Are the new digital water meters safe for me and my family?

Yes. Digital water meters operate at much lower levels of radio frequencies than cell phones, microwaves, wireless routers and even baby monitors. The City of Cedar Park has used a radio-read system registered with the Federal Communications Commission (FCC) since 2005. Cedar Park's new system is also registered with the FCC.

Any concerns over the safety of wireless data transmission should be directed to the FCC, as it is the regulatory agency responsible for permitting the safe use of radios.

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Utility Billing - Annexation

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1. What is this all about?

This is a full purpose voluntary annexation of the Twin Creeks Water Control and Improvement Districts 1F and 1G, and Bella Vista Municipal Utility District ("Districts") by the City of Cedar Park.

In 2011, Emergency Services District Number 14 (ESD Number 14) cancelled their fire service contract with the City of Cedar Park. Following that, residents of Twin Creeks and Bella Vista approached the City of Cedar Park about providing Cedar Park Fire Department fire and first responder services. The City of Cedar Park worked with the Districts to develop a means for annexation that provides residents with the services they want.

2. What is the Utility Debt Service Fee on my monthly water bill?

Each of the Districts incurred substantial debt related to the developer's installation of water and wastewater infrastructure; this debt was paid for by each District with its tax revenues. This debt was assumed by the City upon full purpose annexation; however, this type of debt is not typically paid by the City for other residential developments within the City and is not be serviced under the City's uniform tax rate. In order to service this assumed debt for each District, the City imposes a Utility Debt Service Fee to residents of Twin Creeks and Bella Vista for a term not to exceed 15 years. The fee is assessed monthly on their water bill. The fee is based on each Districts' individual debt level (see Exhibit A).

Exhibit A: Monthly Fee Based on Individual District Debt

District	Monthly Fee (Per Residential Unit or Equivalent)	Annual Total (Monthly Fee × 12) Term Not to Exceed 15 Years
Twin Creeks 1F	$22	$264
Twin Creeks 1G	$44	$528
Bella Vista	$22.50	$270

3. How does this annexation impact my local property taxes?: To learn more by viewing examples, visit the Annexation Impact on Local Property Taxes page.

4. Why does each District pay a different monthly fee?: The monthly fee is based on each individual District's debt for water and wastewater utility infrastructure installed by the developer for the subdivision. In these Districts, unlike in the City, developers are reimbursed by the District for these infrastructure costs through bonds issued by the District. Upon annexation by the City, the City must take over payments on these bonds which is not done for subdivisions built by developers in the City limits. The fee is different in each District because the amount of debt on this utility infrastructure is different in each district. For example, the reason the fee is higher in 1G than in 1F or Bella Vista is because 1G has approximately triple the amount of outstanding debt as the other districts; this is probably due to the way in which the original developer allocated the cost of infrastructure improvements within the districts.

5. What governmental entities will I be part of?: After annexation in 2014 residents became residents of the City of Cedar Park and Travis County. Travis County taxes will not change as a result of this annexation.

6. Am I eligible for a “Senior Tax Freeze?”

Under the City's tax rate, residents over the age of 65 may be eligible for a "Seniors Tax Freeze." Under this, the levy is frozen at age 65 and older. In other words, the dollar amount a homeowner over the age of 65 pays towards their local property tax will remain steady regardless of tax rate or home valuation changes. In order for a homeowner to be eligible for this in Travis County (therefore served by Travis County Appraisal District (TCAD)), they must be over 65 and submit paperwork to TCAD requesting the freeze. This would go into effect the tax year after paperwork is filed and it is approved. For example, if I was approved for the freeze today, I would pay the bill that will be sent this year as it is and then in future years, my payment will match this year's payment.

The payments may change if the levy would decrease and it would reset to the lowered amount or could increase if improvements are added and the improvements would require a year to freeze amounts.

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Utility Billing - Trash & Recycling

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1. If I have questions, who can I call?

For questions regarding trash and recycling billing, call the Utility Billing Office at 512-401-5300, option 3.

For questions regarding trash and recycling pick up, call Central Texas Refuse at 512-243-2833.

2. By what time do I need to set out my carts?: Set out your carts by 7 am on your collection day.

3. Why do the side-loading automated trucks not service my neighborhood?

Some neighborhoods have narrow alleyways or other obstacles where trash and recycling are collected - making it difficult or impossible for the automated truck to operate. We will continue providing you with our traditional service. These 10 neighborhoods will continue to receive non-automated pickup, as always:

Carriage Hills
The Woods at Carriage Hills
Deerfield Park
Cedar Park Ranchettes
Silverstone
Cedar Park Square
Cedar Park Terrace
Cedar Park Town Center
Scottsdale Crossing
Forest Oaks - the Village

4. Is recycling picked up with every trash collection?: No. Recycling is picked up every other week.

5. Why single stream recycling?: Single stream recycling is a more efficient way to collect recyclables and also expands the recyclable material that is allowed. In the program the City utilized prior to single stream, the collector was required to sort the items into separate compartments on the side of the recycling truck.

6. How will I know what my trash/recycling pickup days are?

Garbage pickup is weekly - view your collection day
Recycling is every other week - view the recycling calendar

7. Why wasn’t my bulk trash picked up by the trash truck?: For items that do not fit in the cart, a secondary truck will service these items. The second truck may arrive before or after the automated truck to service extra trash.

8. What is my monthly rate with Central Texas Refuse?: $21.14 (includes tax).

9. Won't the paper get wet if I recycle my commingled containers with the paper?

Most paper mills allow up to 5% moisture in the paper they buy, so it is not a problem. Please empty and rinse all your containers to keep food contamination out of your bin. However, small amounts of moisture will not ruin the paper.

For more examples, view a downloadable Guide to Recycling Items (PDF).

10. What will Central Texas Refuse (CTR) accept for pickup?: CTR will pick up contents of the cart (restrictions apply and are same for bulk trash), plus 7 bags or bulk items. See a list of what is and what is not acceptable on our Bulk Trash page. Note that trash and recycling carts each may not exceed 75 pounds.

11. Will my extra cardboard get picked up?: All recycling must be inside the blue cart to be serviced. Any additional cardboard that will not fit inside the blue cart should be broken down, bundled, tied and set next your green cart as one of your additional 7-item bulk trash for the second trash truck that picks up bulk trash items.

12. How do I simplify my recycling?: We've provided a collection of helpful tips on our Simplifying Recycling page.

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Yard Trimmings

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1. Will you pick up yard trimmings outside of the yard trimmings recycling timeframe?: Yes, as long as the guidelines for size, weight, bundling, wet bags and other bulk waste guidelines are followed. The yard trimmings picked up outside of the listed recycling dates will not be recycled. They will go to the landfill. We encourage you to take advantage of the recycling service for yard trimmings that is offered for six weeks in the spring and two weeks in the fall.

2. I saw a worker put my yard trimmings into my trash cart, and my cart was emptied into the truck. Is this typical?: Yes. Any time outside of the designated yard trimmings recycling schedule, sanitation workers may place smaller yard trimmings into your trash cart for it to be emptied into the truck.

3. Do items count towards bulk items limit?: During the six- and two-week yard trimmings recycling period, no. However, outside of the yard trimmings recycling dates, yard trimmings are picked up as trash and taken to the landfill and do count towards your bulk limit of seven (7) items outside of your trash cart.

4. Why don’t you offer yard trimmings recycling year-round?: We strive to keep costs low and service level high. Recycling yard trimmings is a service enhancement that we have been able to work into our schedule, for a total of 8 weeks per year – and still keep costs low. We appreciate you working with us and take advantage of this enhanced service offering during these two periods each year.

5. My regular recycling collection is biweekly. How often is my yard trimmings recycling?: During the designated six- and two-week period for yard trimmings recycling, your trimmings will be picked up weekly.

6. By what time should I set out my yard trimmings?: As with your trash and other recycling, please always set out your yard trimmings by 7 a.m. on your designated trash pickup day and leave it out until it is collected.

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