New Residential Service: Establish new utility account services for a residential home. **Property Managers Included!**
Disconnect Service: Stop utility services from an address and close your account.
Transfer Utility Services: Have your current services transferred to another residential address within the city.
Co-Applicant Add on: Add another authorized user to your utility account.
Deposit Transfer Form: Relinquish account and/or deposit to another person.
Request a Payment Plan: Since many customers may be facing unusual financial hardships as a result of COVID-19, we temporarily suspended disconnections for nonpayment until July 15, 2020. We know this is a difficult time, and we are committed to serving you and our community. If you are having trouble paying your bill, please click here to request a payment plan, or contact Water Utility Billing at (512) 401-5300 to learn what options may be available to you. We are committed to working with you during this difficult time.
New Commercial Service Application: Establish new service for a commercial business.
New Construction Builder Application: Schedule the installation of a water meter at a construction site.
Fire Hydrant Temporary Meter Application:
Other Helpful Documents
Automatic Debit Payments: Set up a recurring payment method from a selected Credit Card or Bank
Water Leak Adjustment: Request for an account credit due to an unexpected water loss event
Need help remembering what credit cards you are using for auto draft? Download this simple form to help you keep track of the payments you have on auto draft.