Applications and Forms

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New Residential Service: Establish new utility account services for a residential home. **Property Managers Included!**

[Electronic Submission] or PDF Downloadable Version]

Disconnect Service: Stop utility services from an address and close your account. 

[Electronic Submission] or [PDF Downloadable Version]

Transfer Utility Services: Have your current services transferred to another residential address within the city.

[Electronic Submission] or [PDF Downloadable Version]

Co-Applicant Add on: Add another authorized user to your utility account. 

[Electronic Submission] or [PDF Downloadable Version]

Deposit Transfer Form: Relinquish account and/or deposit to another person. 

[Electronic Submission] or [PDF Downloadable Version]

Request a Payment Plan: Since many customers may be facing unusual financial hardships as a result of COVID-19, we temporarily suspended disconnections for nonpayment until July 15, 2020. We know this is a difficult time, and we are committed to serving you and our community. If you are having trouble paying your bill, please click here to request a payment plan, or contact Water Utility Billing at (512) 401-5300 to learn what options may be available to you. We are committed to working with you during this difficult time.

[Electronic Submission]


New Commercial Service Application: Establish new service for a commercial business. 

[Electronic Submission] or [PDF Downloadable Version]

New Construction Builder Application: Schedule the installation of a water meter at a construction site. 

[Electronic Submission] or [PDF Downloadable Version]

Fire Hydrant Temporary Meter Application: 

[PDF Downloadable Version]

Other Helpful Documents

Automatic Debit Payments: Set up a recurring payment method from a selected Credit Card or Bank

[Electronic Submission] or [PDF Downloadable Version]

Water Leak Adjustment: Request for an account credit due to an unexpected water loss event

[Electronic Submission] or [PDF Downloadable Version]

Need help remembering what credit cards you are using for auto draft? Download this simple form to help you keep track of the payments you have on auto draft.



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