Support Services Bureau

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Criminal Investigations Division

The Criminal Investigations Division (C.I.D.) completes all follow-up investigations on reports initiated and generated by the Patrol Division. C.I.D. also provides investigative assistance to the uniform officers on a twenty-four hour basis by having "on call" Detectives equipped and capable of an immediate on-scene response if requested.

C.I.D. is currently comprised of one Lieutenant, three Sergeants and multiple detectives. The Detective Sergeants are responsible for the review of all incoming cases, decisions on follow-up investigations, as well as case assignments for the detectives.

C.I.D. Detectives are trained in a variety of areas and are capable of conducting investigations that encompass a wide array of criminal activity. After a thorough investigation and casework, Detectives are responsible for bringing closure all open cases, and handle any necessary trial preparation.

Additionally, Detectives are responsible for processing and maintaining all evidence that is recovered from a crime scene or criminal investigation. C.I.D. has the responsibility of evidence storage, maintaining the "chain of custody", and finally the presentation of the evidence in court.

The Criminal Investigations Division can be a proactive element of the Police Department by meeting routinely to discuss current trends and pending cases. Crime trends are analyzed to detect similar methods of operation and establish predictions on where and when similar crimes may occur. Detectives interact with members of the community and other local law enforcement agencies to discuss on-going crime and develop creative avenues to resolve reoccurring problems.

Victim Services

Providing the best possible service to victims of crime is the goal of this program. Those services include, but are not limited to: Providing direct assistance to victims of violent crime, robbery, sexual assault, family violence or child abuse; Creating Safety Plans for those victims of Domestic Violence or Child Abuse that will provide them a more safe and secure environment; Provide education and counseling to prevent “re-victimization” by providing victims with the knowledge and skills they need to escape the “cycle of violence”; Giving insight to victims as to what they should expect as their case is processed through the criminal justice system; Referring victims to other available social services agencies and continuing support; Assisting victims with the filing of Compensation Claims through the State of Texas Victim’s Compensation Program, and; Developing a Volunteer base that would be available for “on call” response to victim at the scene of the crime.

Community Services Division

Community Services oversees several assignments and community programs for the Police Department. Many of the programs, projects, and work groups that result from a police and community partnership are managed and facilitated by this Division.

Community Services operates within the basic precept contained in our Core Values, that of Community Partnerships. “Community Partnerships: We rely on essential community partnerships to exchange ideas, anticipate problems, promote prevention and create awareness in an effort to reduce crime.”

School Resource Officers (SRO’s)

Schools located in Cedar Park are part of the Leander Independent School District system. With seven Elementary Schools, three Middle Schools, and two High Schools, our relationship with the School District is an important part of our community partnerships. The primary function of the School Resource Officer is to provide an on-campus presence to reduce the fear of crime and provide security for students, faculty, and staff. Additionally SRO’s act as liaisons between the police department and the School District, and provide a resource for faculty and staff to utilize when making life-skills presentations.

Crime Prevention

”An ounce of prevention is worth a pound of cure” is an old adage that holds true for community crime suppression. Officers use training and share skills to help you improve the security around your home or business. Sharing information is key to crime prevention, so law enforcement and the public must disseminate and share information that can help “harden the target” and reduce the risk of victimization.
Neighborhood Watch

Many areas of Cedar Park have active Neighborhood Watch groups that simply function by watching out for each other’s interests, knowing your neighbors, and being observant as to what goes on in and around your neighborhood. Many incidents of theft and vandalism have been prevented or solved through observant neighbors watching out for one another.

Police Explorer Post #102

To learn more about Cedar Park Police Explorers, visit the Community Services tab.

Cops on Bikes

Members of the Community Services team are assigned to ride specially equipped bicycles during the summer months and at special events. On occasion, bicycles have been employed to respond to specific crime problems faced by the department. When staffing allows and in response to specific incidents of crime, bicycles have proven to be an effective tool when officers must move quickly and silently through neighborhoods to solve a particular crime problem.

Volunteer Services

With a limited budget and a growing City to contend with, the Police Department recognizes and values its Volunteer resources. Many of the above mentioned programs, as well as other Divisions within the Department need the help of community volunteers to provide all necessary services to the public. If you are interested in volunteering, contact the Community Services Division Sergeant to find out the steps required to volunteer.

Public Safety Communications Division

The Cedar Park Public Safety Communications Division works in a state of the art Communications Center serving the citizens of Cedar Park with innovation and professionalism. The center provides the highest quality of service utilizing an enhanced 911 System, Motorola 800 MHz Radio System, and Computer Aided Dispatch System that interfaces with Mobile Data Terminals in the field. The personnel who work in the division are committed to operational excellence and continued improvement. Currently comprised of fourteen (14) Communications Dispatchers, four (4) Communications Supervisors, and a Communications Staff Manager, the division is responsible for all telephone, radio, and Public Safety data services provided to the Cedar Park Police and Fire departments, and as a result is one of the most important services within the Support Services Bureau.

The men and women who serve as Communication Dispatchers are responsible for maintaining the essential information link between the public and Public Safety services in the field. It is the Communication Dispatchers who typically have the first contact with the citizen, and the decisions they make can dictate the entire emergency response. The Communication dispatcher's job is to listen to the information offered by the caller, ask appropriate questions to discover the nature of the call, assess the information quickly, and then make a decision on how to manage the call. All calls that require the Police or Fire departments to respond to a location are entered into the CAD (Computer Aided Dispatch) system and prioritized. The calls are then dispatched by radio, or by computer to a mobile data terminal (MDT) to the appropriate officer or fire fighter in the field.

The position of Communications Dispatcher is one performed with speed and accuracy under supervised situations and requires a high degree of computer keyboard efficiency. Dispatchers must be able to multi-task and make effective, immediate decisions regarding life threatening emergencies and situations based on highly complex rules, regulations, laws and procedures. Dispatchers work under stressful conditions and are expected to prioritize radio traffic and phone calls as they come in. They are there 24 hours a day, 7 days a week, 365 days a year. Dispatchers utilize several systems to aide the citizens, police officers and fire fighters, including the Computer Aided-Dispatch System, the National Crime Information Center System, the Telecommunications Device for the Deaf, the Texas Crime Information Center System, and much more.

If you are interested in a career as a Communications Dispatcher with the City of Cedar Park, contact Communications Staff Manager Devin Denson, or any Shift Supervisor for more information and job opportunities.