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Springtime reminder: You're Running the SH2Ow!

Online portal empowers residential water customers to see up-to-date hourly water consumption

Post Date:03/10/2018

During the hottest months of the year, outdoor irrigation accounts for more than half of all water usage in our community.  As we move towards the warmer spring season, the City of Cedar Park reminds its residential water customers that they can be more aware of how much water they are using and take a deeper dive into their water bills through a secure online portal.  By logging onto, customers can create an account and see their up-to-date hourly water usage.  This customer-facing portal works in conjunction with residential customers’ digital water meters. 

The ortal is web-based and no app is required to log on.  It may be accessed from any web browser from a smart phone, tablet or PC.  It allows customers to see their hourly water use, detect water waste (including leaks and continuous flow) and set customized alerts.  Billing cycle and daily usage alerts notify the customer when they have reached their threshold. Vacation alerts allow customers to temporarily override daily usage and to send alerts if usage goes over a set amount.

The digital water meters allow the City to improve utility analytics, reduce water loss and theft, decrease labor costs from driving to read water meters, establish a baseline for distribution leak detection and alerts customers of potential water leaks.  

The digital water meters come after Cedar Park City Council asked water utility staff to explore opportunities to give customers improved access to their water usage and flexibility to monitor hourly or daily water consumption. Timing was opportune as the previous meter reading system was due for replacement.  

A total of 22,000 water meters are replaced with the  digital water meters. Total deployment of the digital water meters and online portal - also called advanced metering infrastructure (AMI) - cost under $5.5 million using the City’s Utility Fund savings.  The City is in the process of making the data available to commercial customers through the online portal in the near future. 

For frequently asked questions about the  portal and digital meters (AMI), visit