Per Sec 18.01.012 Water Credit of the City Code of Ordinances, customers who have experienced water loss due to the following reasons may request an adjustment to their accounts once per year:
The request for this adjustment must be made within 6 months of the repair date. Additionally, the adjustment will be made at one-half the difference between the customer’s highest consumption during the leak period and normal comparable consumption within a two month range.
Please note, review for an adjustment may take up to 90 days depending on your billing cycle and the date of repair.
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