There are a number of ways you can report a Code Compliance issue:
Show All Answers
View the City of Cedar Park Code of Ordinances online.
Overgrown lots, junk vehicles and other hazardous conditions.
By utilizing the Report It portal, your complaint goes directly into our work order system and is routed to the correct staff. If you share your contact information, you will receive updates as staff work to reach a resolution to the issue reported and you will be notified when the work order is resolved and closed. However, if you choose not to leave your contact information we have no way of sending you status updates.
Our Code Compliance Officers typically perform an initial investigation within 48 hours, excluding weekends and holidays, of receiving your complaint. Complaints are prioritized in order of health and safety risk to the community.
When you use the Report It portal, you may choose to stay anonymous. However, if you choose not to leave your contact information we have no way of sending you status updates regarding the resolution or outcome of your complaint. Whether you identify yourself or choose to remain anonymous, please rest assured that our professional staff never share a complainant’s information.
The City can only enforce the City Code of Ordinances. Only your HOA (or POA or COA) and/or Property Manager can enforce your homeowners, property owners or condo owners association's deed restrictions. This covenant is between you, the developer and your neighboring owners and the City is not a party to the contract.
If you feel that a City Ordinance needs to be changed, please send your suggestion to City Staff via email or you may also email City Council Members.
Usually when the City is forced to abate a nuisance or problem on private property, the bill will be sent to the property owner. If payment has not been received or a payment plan has not been authorized, the City may file a lien on the property.
Yes, under certain circumstances the City may enter your property to abate a problem or hazard. If the problem or hazard poses an immediate fire or safety issue, you could be sent a bill for the abatement performed with no other notice. If you have been notified of a problem, hazard or other violation and you choose not to abate it yourself, you will be noticed that the City may enter your property and abate the problem once a specified date has elapsed.
The amount of fine depends upon the violation. The minimum fine a judge can assess is $1 per violation. The maximum can be up to $500 for most violations but can go up to $2,000 for a health and safety violation.
In most instances, each new day that the violation exists following the initial complaint is considered a new violation. Therefore, it is possible that you can be filed upon every day that a violation is not abated.
Whether the Code Compliance Officers are allowed to enter your property depends upon the purpose of the visit and the location of the violation. The area that is located from the street curb to ten feet into a yard is City right-of-way and open to all. In some instances, City Codes give Code Compliance Officers the authority to enter your property to examine for certain violations, and to obtain a search warrant if necessary.
Code Compliance Officers have authority to enforce City Codes outside of the City, limited to enforcement of Codes concerning building regulations and signage.