Show All Answers

1. If I have questions, who can I call?

For questions regarding trash and recycling billing, call the Utility Billing Office at 512-401-5300, option 3.

For questions regarding trash and recycling pick up, call Central Texas Refuse at 512-243-2833.

2. By what time do I need to set out my carts?

Set out your carts by 7 am on your collection day.

3. Why do the side-loading automated trucks not service my neighborhood?

Some neighborhoods have narrow alleyways or other obstacles where trash and recycling are collected - making it difficult or impossible for the automated truck to operate. We will continue providing you with our traditional service. These 10 neighborhoods will continue to receive non-automated pickup, as always:

• Carriage Hills
• The Woods at Carriage Hills
• Deerfield Park
• Cedar Park Ranchettes
• Silverstone
• Cedar Park Square
• Cedar Park Terrace
• Cedar Park Town Center
• Scottsdale Crossing
• Forest Oaks - the Village

4. Is recycling picked up with every trash collection?

No. Recycling is picked up every other week.

5. Why single stream recycling?

Single stream recycling is a more efficient way to collect recyclables and also expands the recyclable material that is allowed. In the program the City utilized prior to single stream, the collector was required to sort the items into separate compartments on the side of the recycling truck.

6. How will I know what my trash/recycling pickup days are?

• Garbage pickup is weekly - view your collection day
• Recycling is every other week - view the recycling calendar

7. Why wasn’t my bulk trash picked up by the trash truck?

For items that do not fit in the cart, a secondary truck will service these items. The second truck may arrive before or after the automated truck to service extra trash.

8. What is my monthly rate with Central Texas Refuse?

$21.14 (includes tax).

9. Won't the paper get wet if I recycle my commingled containers with the paper?

Most paper mills allow up to 5% moisture in the paper they buy, so it is not a problem. Please empty and rinse all your containers to keep food contamination out of your bin. However, small amounts of moisture will not ruin the paper.

For more examples, view a downloadable Guide to Recycling Items (PDF).

10. What will Central Texas Refuse (CTR) accept for pickup?

CTR will pick up contents of the cart (restrictions apply and are same for bulk trash), plus 7 bags or bulk items. See a list of what is and what is not acceptable on our Bulk Trash page. Note that trash and recycling carts each may not exceed 75 pounds.

11. Will my extra cardboard get picked up?

All recycling must be inside the blue cart to be serviced. Any additional cardboard that will not fit inside the blue cart should be broken down, bundled, tied and set next your green cart as one of your additional 7-item bulk trash for the second trash truck that picks up bulk trash items.

12. How do I simplify my recycling?

We've provided a collection of helpful tips on our Simplifying Recycling page.