If you believe that your utility bill is incorrect, the first thing to do is to log into your Customer Web Portal and compare your usage to the meter reading. Also, investigate if there were other factors that may have contributed to the billing total:
- Were the settings correct on your automatic irrigation system controller?
- Were there any running hoses left unattended? Do you have a malfunctioning toilet?
- Was a faucet left running?
If you have checked your usage history through the customer web portal and still cannot find the reason for the high bill, contact Customer Service at 512-401-5300 or email us.