After a year of good service, customers in good standing with no more than 1 late payment, no disconnects, and no returned items will receive a statement credit of their deposit. Otherwise, upon termination of your water service, the deposit on the account is applied to your final bill and any remaining credit will be sent back to you in the form of a check.
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The City of Cedar Park requires a Residential Application with a government-issued photo identification. A $100 deposit is assessed on the customer's first months utility bill. The deposit may be waived if an acceptable letter of credit from a former utility company, such as gas, water or electric is submitted. The letter of credit can have no more than 1 late payment, no disconnects for non-payment, no returned items, and must be for the last 12 consecutive months, no exceptions.
Service connection can be done Monday through Friday between the working hours of 8 am to 5 pm with 24 hour notice required. No service on holidays.
To complete an application, visit our Applications and Forms page.
By submitting the Disconnection form or an email/letter stating where and when services are no longer needed. You must also provide a forwarding address.
Complete a Disconnection form on our Applications and Forms page.
The City of Cedar Park requires a minimum of 24 hours notice. Please give ample notice for holiday and weekends, as our days of operation are Monday through Friday from 8 am to 5 pm, excluding holidays.
Residents that live within the City limits and Twin Creeks are serviced by Cedar Park Disposal and billed through your utility bill. The City will contact Cedar Park Disposal for starting and stopping any services. If your residence is outside the City's limits, you can contact any one of the following providers:
Contact your garbage provider:
Residents can also use the Report It page to request trash and recycling services.
The sewer (wastewater) rate is based on a 3-month consumption period. Once a year, during the winter months of December, January and February - when outdoor irrigation is typically lower - the City re-averages your usage to calculate your sewer (wastewater) charge for the year for a residence. This is commonly referred to as "wastewater averaging".
Simply put, you can save money year 'round by turning off your irrigation system for the winter (during the months of December, January and February). Lawns are now dormant during that time period and do not need watering. Turning off your irrigation can help save you a bundle on your water bill.
Any resident can request in writing, once a year, to have their sewer re-averaged using three different consecutive months within the current year.
First, view Detecting a Water Leak (PDF).
If there is a leak on your property, please call a professional plumber to locate and correct the problem. If the leak was under the ground, behind the wall, or under a slab, you may be eligible for a leak credit. You must submit in writing where you had the leak and copy of the plumber's invoice within 6 months of the repair date.
If you notice a leak that is not on your property, please call the Service Center at 512-401-5550.
We accept payments by phone, online, in person and through postal mail; customers also have the option of arranging automatic payments through the Utility Billing Department or with their bank via a bill paying service. Find out more about paying your bill on our About Us page.
Your water rate is calculated according to a tiered structure based on your water usage. Your bill also includes wastewater and trash pickup, and depending on where you live, could include fees such as Utility Debt Service and Fire Protection. Visit our Rates Page for a detailed explanation and example.
