If I have a leak, how do I turn my water off for repairs?

Most homes have a customer gate valve which is typically located just beyond the meter between the meter and the house. The valve can be inside the meter box, but is usually outside the box housed by a 4 inch PVC pipe with a small round lid. This is known as a valve box. If you cannot locate a gate valve or if it is inoperable, you will need to call 512-401-5550 to have a technician dispatched to your residence to disconnect service on the city side.

The City shut off (angle valve) is located inside the meter box immediately before the meter. This valve is for City use only. Tampering with the valve or meter is a violation of Ordinance Number 82-18, and can be subject to prosecution.

Your cutoff valve is located in the round structure, in proximity to your rectangle-shaped water meter box. It may be labeled, "Property Owners Cutoff". Here is an example:

Property Owners Cutoff Valve

Show All Answers

1. Is my property in a floodplain or floodway?
2. Who can help me determine water and wastewater availability if there has not been service to a specific location before?
3. What do I do if my water pressure is low?
4. What do I do if I have a question regarding my water bill?
5. Who do I contact for a water line inspection?
6. Does the City repave all the streets?
7. Who do I contact to report potholes?
8. Who should I contact about tree obstructions in right-of-way?
9. Is the City responsible for streetlights?
10. How can you tell I have a leak?
11. Who do I call to check for a leak in my meter box?
12. If I have a leak, how do I turn my water off for repairs?
13. How do I read my meter?
14. Can I get my meter tested for peace of mind?
15. What are all the wires in my meter box?
16. Is the City of Cedar Park responsible for the repair of my service?
17. Why does the City of Cedar Park not repair the lines running to the building?
18. How do I locate water mains and wastewater mains if I am doing excavation?
19. What is the water pressure to my property?
20. How do I have my water tuned off in the event of an emergency?
21. My water just started looking milky and dirty, what is going on?
22. What causes the tiny air bubbles in my water?