Alicia joined the Cedar Park Police Department in 2006 and currently serves as the Communications & Records Manager. She has over 19 years of experience in the 9-1-1 profession and is the Tactical Dispatch Team Leader of the Central Texas Regional SWAT team (CTRS).
Alicia earned both an Intermediate and Advanced Telecommunications Certificate in 2012. In 2014 she was awarded a Telecommunications Operator License by the Texas Commission on Law Enforcement (TCOLE) and earned a Master Telecommunications Certificate the same year.
Alicia enjoys traveling with her friends and family and loves spending time with her dog Lily and her cat Scraggles.