Information Services

Vision

The City of Cedar Park's Digital Utility

Mission

We serve as The City of Cedar Park's Information Technology and Services division. In doing so, it is our Mission to partner with both our internal customers and the citizens of The City of Cedar Park to provide service excellence. We accomplish this through the delivery of optimized, proven, reliable, secure, cost-efficient, flexible and timely utility-based digital information, geospatial, analytical, and emerging technology solutions and services.

Business Units

Operations Business Unit - provides the maintenance and support of networking, wireless, telecommunications, server, server applications, storage, backup, user access and authentication, remote staff and vendor access management, voice systems, physical security access and video monitoring services.

Applications Business Unit - provides full life-cycle services for all the on-premise and cloud-based applications, GIS and related mapping services, database administration and reporting services.

Technical Support Business Unit - provides desk-side and telephone-based (helpdesk) support for all laptops, desktops, printers, and office automation applications.  The Technical Support Business Unit also provides WebEx and other video conferencing support, as well as training, asset management and cybersecurity awareness.

Project Management Business Unit - provides overall program as well as individual technology and business process project management services to the Information Services department as well as several other City Departments. The project management business unit also provides resource management, reporting and performance management services.