FAQs

Call the Engineering Department with a legal address at 512-401-5000.

If you have cost inquiries on tap fees or community impact fees, or require assistance on this topic call the Engineering Department for assistance at 512-401-5000.

Call 512-401-5550 to report the problem and a technician will be dispatched.

Call the Utility Billing Department at 512-401-5300. They are located at 450 Cypress Creek Road, Building 2. Our friendly and courteous Utility Accounts Specialists will be available to answer your questions.

Call the Building Inspection Department at 512-401-5100.

City crews do repave some streets while contractors are hired for the larger repaving jobs.

Please report potholes inside of the city limits to Streets Department by calling 512-401-5550 or by email.

Residents are encouraged to participate in clearing foliage from easements and right-of-ways on and adjacent to your property. You may bundle and tie debris no larger than 4 feet in length. Limbs should be no larger than 4 inches in diameter. Bundles should not exceed 60 pounds in order to be collected and disposed of by the City's solid waste vendor on your trash pick-up day.

Occasionally the City may elect to prune branches to the minimum standard of 14 feet above roadways and 8 feet above sidewalks. Foliage around water meters should also be groomed so the meter can easily be read.

You may notify the Street Department regarding line of sight obstructions at 512-401-5550 or by email.

Through a contract with the City of Cedar Park, Pedernales Electric Cooperative (P.E.C.) maintains the vast majority of streetlights within the city limits - depending upon the location. You can report streetlights out through our Report It request page, call Public Works at 512-401-5550 or email us. We will report it to P.E.C. The repair time is approximately 7 to 10 business days.

Note: Streetlights located in MUD districts are maintained by parties other than the City.

Turn off all water in your house. Look at the red slow flow indicator on the face of the meter register, it should not be moving. If it is moving there are possibilities of a leak.

For prompt attention to your problem, call Public Works at 512-401-5550 and you will be greeted by one of our specialized technicians that will process a work order so a crew can be dispatched.

Most homes have a customer gate valve which is typically located just beyond the meter between the meter and the house. The valve can be inside the meter box, but is usually outside the box housed by a 4 inch PVC pipe with a small round lid. This is known as a valve box. If you cannot locate a gate valve or if it is inoperable, you will need to call 512-401-5550 to have a technician dispatched to your residence to disconnect service on the city side.

The City shut off (angle valve) is located inside the meter box immediately before the meter. This valve is for City use only. Tampering with the valve or meter is a violation of Ordinance Number 82-18, and can be subject to prosecution.

Your cutoff valve is located in the round structure, in proximity to your rectangle-shaped water meter box. It may be labeled, "Property Owners Cutoff". Here is an example:

The numbers line of numbers are on the face of the meter register and are read from left to right.

Yes. Contact Utility Billing at 512-401-5300 to request a meter test and discuss any fees that may be charged to your account for this procedure.

The wires in your meter box are part of the City's Radio Read Program. They connect meter servicing your home to the Mobile Transceiver Unit (MXU). The MXU communicates with the computer in the vehicle designated to pick up readings from your neighborhood.

The Water Distribution Department is responsible for maintaining service up to and including the curb stop which is generally located near the property line. Call Public Works for repair service at 512-401-5550 or email us. Any repair required from the backside of the meter box (lines leading into a building) is the responsibility of the owner.

Water and wastewater service lines located on private property are privately owned; therefore, once the water leaves the meter, it becomes the customer's responsibility.

You are responsible to call 811 at least 5 business days prior to digging. 811 will contact the City of Cedar Park to locate and mark water and wastewater lines per your request. Remember: "Call Before You Dig!"

The water pressure varies throughout the city and depends on a number of factors. Contact Public Works at 512-401-5550 or email us for questions or concerns regarding water pressure.

Call Public Works at 512-401-5550 during normal business hours, and a technician will be dispatched to assist you. In the event of an after-hours emergency or during scheduled holidays, contact 512-260-4600, ext. 0, and Dispatch will assist.

Some products which normally adhere to the inside of water mains occasionally break free when a fire hydrant is opened or a valve is operated. These products may cause water to appear cloudy or dirty. Water main repair or construction can also cause this temporary inconvenience. If the condition occurs at your address, allow the cold-water tap to run (approximately 5 minutes) until the water clears. If the condition persists, call Public Works at 512-401-5550 or email us, and a technician will be dispatched.

Air bubbles occur most often when water is very cold and then warms up while in the property's interior piping. Colder water has the capacity to hold more air than warmer water. Therefore, air is released from the solution in the form of tiny bubbles as the water warms. At times, the water may be densely filled with air and appear cloudy. An easy way to check the cause of cloudiness is to fill a clear glass with the water, set it aside, and watch for changes. If the cloud rises from bottom to top, air is escaping as the water warms. If the cloud sinks from the top to the bottom, you may have a sediment problem.

If the condition persists, call Public Works at 512-401-5550 or email us, and a technician will be dispatched.